- Avid Reader
- Cooking
- Watching Movies and TV Shows
- Crafting and DIY Projects
- Hiking
- Camping
- Gardening
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Animal Care
- I like trying new recipes and food trends
Karla Francois
Manchester,IA
Summary
Dedicated Direct Support Professional with extensive experience at Penn Center, skilled in compassionate caregiving and medication administration. Proven ability to enhance client independence through tailored support plans and effective behavior redirection. Strong relationship-building skills foster trust and collaboration, ensuring optimal outcomes for individuals with disabilities. Committed to maintaining health and safety standards.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Direct Support Professional
Penn Center
02.2012 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
Direct Support Professional
Area Residential Care
02.2015 - 04.2016
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Housekeeper
Good Neighbor Society
05.2008 - 04.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
Telemarketer
Greenes & Associates
08.2001 - 05.2003
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Called prospective customers in designated market area to qualify leads.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Aide
West Delaware School District
08.2000 - 05.2001
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
Education
No Degree - Social Work
University of Northern Iowa
Cedar Falls, IAHigh School Diploma -
West Delaware High School
Manchester, IA05-1982
Skills
- Time management
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Appointment scheduling
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Charting and documentation
- Attentive to people
- Clear communication
Interests
Timeline
Direct Support Professional
Area Residential Care
02.2015 - 04.2016
Direct Support Professional
Penn Center
02.2012 - Current
Housekeeper
Good Neighbor Society
05.2008 - 04.2015
Telemarketer
Greenes & Associates
08.2001 - 05.2003
Aide
West Delaware School District
08.2000 - 05.2001
No Degree - Social Work
University of Northern Iowa
High School Diploma -
West Delaware High School