Karla Galvan
Oklahoma City,OK
Summary
Looking for a new role where hard work and dedication will be highly valued. Known for excellent communication and teamwork abilities. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
Work History
Eligibility and Coverage Services CSR II
MAXIMUS Services LLC
, OK
08.2019 - Current
- Mentor team members
- Verify member identity while following HIPAA guidelines.
- Manage multiple tasks simultaneously while providing excellent customer service experience.
- Promote high member satisfaction by renewing and/or creating new applications with knowledgeable and friendly service.
- Processing member documentation in a timely manner.
Bilingual Customer Service Representative
LKQ / Keystone Automotive
Oklahoma City, OK
07.2016 - 06.2018
- Provided customer service support to customers over the phone and by email.
- Informed customers about billing procedures, processed payments.
- Provided translation assistance for customers with limited English proficiency.
Broker /Transportation Dispatcher
Cookson Carriers Corp
Oklahoma City, OK
05.2015 - 07.2016
- Acted as buyer or seller representative when arranging sales.
- Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
- Negotiated favorable terms and conditions on behalf of clients for various financial transactions.
Secretary /Assistant Bookkeeper
Los Primos Auto Glass LlC
Oklahoma City, OK, Ok
05.2009 - 01.2015
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Handled confidential documents with discretion.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Education
Certificate of Technical Studies - Customer Service Representative
Springdale Metro Technology Center
Oklahoma City, OK05-2008
High School Diploma -
Northwest Classen High School
Oklahoma City, OK05-2008
Certificate of Technical Studies - Medical Assistant
Springdale Metro Technology Center
Oklahoma City, OK05-2007
Skills
- Bilingual, Spanish/English
- Positive and professional
- Strong teamwork
- Empathy and patience
Timeline
Eligibility and Coverage Services CSR II
MAXIMUS Services LLC
08.2019 - Current
Bilingual Customer Service Representative
LKQ / Keystone Automotive
07.2016 - 06.2018
Broker /Transportation Dispatcher
Cookson Carriers Corp
05.2015 - 07.2016
Secretary /Assistant Bookkeeper
Los Primos Auto Glass LlC
05.2009 - 01.2015
Certificate of Technical Studies - Customer Service Representative
Springdale Metro Technology Center
High School Diploma -
Northwest Classen High School
Certificate of Technical Studies - Medical Assistant
Springdale Metro Technology Center
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