Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Garces

Miami

Summary

Offering strong interpersonal skills and aptitude for patient care. Brings ability to quickly learn and apply treatment coordination protocols, with skills in scheduling and patient communication. Ready to use and develop organizational and communication skills .

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Results-driven financial professional with substantial experience in credit repair and resolution. Known for implementing effective strategies to rectify credit issues and for consistently improving clients' credit standings. Committed to fostering team collaboration and ensuring dependable, adaptable service in response to evolving client needs. Skilled in credit analysis, dispute resolution, and client education.

Overview

3
3
years of professional experience

Work History

Treatment Coordinator

Dental Esthetic Smile
10.2024 - 02.2025
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations. And I have knowledge about handling Open Dental and CRM

Sales Manager

Dental Esthetic Smile
10.2024 - 02.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.

Credit Repair Specialist

Municipal Credit Service
01.2024 - 10.2024
  • Facilitated educational workshops on financial literacy, empowering clients to make informed decisions about their finances.
  • Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
  • Developed personalized action plans for clients to address negative items on their credit reports.
  • Educated clients on financial management principles to enhance their long-term credit standing.

General Manager

Latin American Llc
07.2022 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Retail Store Manager

Metro by Tmobile
10.2021 - 07.2022
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

Education

Associate Degree In Bussiness Administration -

Keiser University
Fort Lauderdale, FL

Registres Behavior Tec -

BCBA
Miami
09.2024

High School Diploma -

Carlos Perez
Havana
07.2017

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling
  • Patient care coordination
  • Treatment Planning
  • Secretarial duties
  • Customer service
  • Organizational skills
  • Patient education
  • Scheduling
  • Verbal and written communication
  • Creative problem solving
  • Patient flow management
  • Patient registration
  • Goal setting
  • Meeting preparation
  • Inventory management
  • Monitoring tools
  • Articulate communication
  • Medical terminology
  • Multitasking
  • Relationship building
  • Documentation
  • Follow-up care
  • New hire training
  • Payment collection
  • Proficient in software
  • Database coordination
  • Administrative supervision
  • Payment arrangements & negotiation
  • HIPAA protocol adherence
  • Staff management
  • Schedule management
  • HIPAA guidelines
  • Quality control
  • Regulatory requirements

Timeline

Treatment Coordinator

Dental Esthetic Smile
10.2024 - 02.2025

Sales Manager

Dental Esthetic Smile
10.2024 - 02.2025

Credit Repair Specialist

Municipal Credit Service
01.2024 - 10.2024

General Manager

Latin American Llc
07.2022 - 02.2023

Retail Store Manager

Metro by Tmobile
10.2021 - 07.2022

Associate Degree In Bussiness Administration -

Keiser University

Registres Behavior Tec -

BCBA

High School Diploma -

Carlos Perez
Karla Garces