Karla Garcia
Assistant Store Manager
Charlotte,NC
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Store Manager
Store Manager
Charlotte, NC
11.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
Hollister
Charlotte, North Carolina
06.2020 - 11.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reinforced customer service expectations with associates.
- Trained staff to complete jobs and develop skills for effective performance.
- Staffed store with quality associates to assist in meeting and maintaining store staffing levels.
- Coordinated with other managers to resolve operations and customer issues throughout store.
- Educated staff on new merchandise, business metrics, store sales metrics and company marketing initiatives.
- Increased sales revenues by 2% from previous year.
Store Manager
Abercrombie And Fitch
Charlotte, NC
02.2021 - 05.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Devised processes to boost long-term business success and increase profit levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Helped maintain a 21% conversion rate
- Pushed Rewards program to customers to maintain in store score of 85% daily
Full Time Keyholder
Hollister
Charlotte, NC
07.2017 - 06.2020
- Interacted with and assisted with customers to ensure they had an outstanding store experience.
- Anticipated customer needs, read body language and picked up on cues to better help customers.
- Maximized opportunities for additional customer sales by communicating product information of key items.
- Lead associates in maintaining and updating visual/presentation standards throughout store.
- Kept all managers informed of any customer merchandise and business flow issues.
Full Time Stock
Hollister
Charlotte, NC
09.2015 - 07.2017
- Oversaw stockroom organization
- Maintained and inspected Stockroom daily.
- Ensured that shipment ranging from 5 to 60 boxes were scanned properly, processed and organized efficiently.
- Coached, assigned work, provided training and shared merchandise knowledge with Stock Associates.
- Supervised sales floor as needed to ensure customer experience was up to Company standards.
Brand Representative
Hollister
Charlotte, NC
11.2013 - 09.2015
- Cleaned, organized and maintained store.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Communicated with others in timely and appropriate manner.
Education
High School Diploma -
Nortwest School of The Arts
Charlotte, NC 08.2005 - 05.2009
Skills
Staff Management
Timeline
Store Manager
Store Manager
11.2022 - Current
Store Manager
Abercrombie And Fitch
02.2021 - 05.2021
Assistant Manager
Hollister
06.2020 - 11.2022
Full Time Keyholder
Hollister
07.2017 - 06.2020
Full Time Stock
Hollister
09.2015 - 07.2017
Brand Representative
Hollister
11.2013 - 09.2015
High School Diploma -
Nortwest School of The Arts
08.2005 - 05.2009
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