KARLA GARCIA

• Greeted visitors and customers warmly, offering refreshments as appropriate.
• Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
• Managed the distribution of incoming mail, faxes, and packages.
• Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
• Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

• Quickly exchanged pesos to dollars and dollars to pesos.
• Accepted and processed credit and cash payments, making correct change from cash register drawer.
• Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
• Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
• Handled money according to company policy.
• Calculated and counted change quickly.
• Maintained work area and kept cash drawer organized.
• Greeted customers promptly and responded to questions.
• Counted and balanced cashier drawers.

• Arranged and executed product shipping and handled packing, routing and customs declarations.
• Performed data quality and analysis with tracking and tracing to final destination.
• Coordinated pick-up with piers, trucking companies, steamship line and air carriers for timely delivery.
• Implemented cost-effective methods to analyze best means of transport for products.
• Converted products to meet foreign specifications and standards, improving operations.
• Trained and mentored staff on bid requests, export correspondence, credit collections and foreign trade details.

• Implemented internal best practices to manage data workflows and processing tasks.
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• Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
• Reviewed electronically scanned document images to verify accuracy.
• Completed price changes and maintained proper signage for product displays.
• Completed diary logs to maintain accurate inventory levels.
• Implemented troubleshooting techniques to resolve issues with scanning equipment.
• Verified inventories with daily cycle counts and month-end audits.
• Coordinated seasonal and promotional marketing collateral and executed signing packages.
• Complied with safety regulations in terms of document control, strictly following corporate procedures and federal rules.

(BLACK FRIDAY)

• Sold various products by explaining unique features and educating customers on proper application.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Acted as initial contact in addressing customer concerns.