Karla Garcia De Jesus, BS, R.M.A.
Jacksonville,FL
Summary
Versatile clinical research coordinator highly knowledgeable with 14 years in the medical field, 13 years of leadership and 1+ year of clinical research experience. Highly organized with strong work ethics. An individual who promotes positivity, teamwork, confidence and is eager to continue professionally growing within the Mayo Clinic Enterprise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
Mayo Clinic
09.2022 - Current
- Work with principal investigators, sponsors, contract research operations, and research data, laboratory, radiology, pharmacy, and nursing team to facilitate daily trials activities for 7 clinical trials and comply with research protocols.
- Demonstrated understanding of GCP guidelines, Code of Federal Regulations, clinical trials monitoring, regulatory compliance.
- Screen patient records, databases, and physician referrals to identify potential participants for clinical trials.
- Perform as liaison between Institutional Review Board (IRB) and sponsors. Maintain regulatory binders and composed and coordinated IRB submissions to ensure compliance with regulations, and external auditors to conduct clinical trials.
- Participate in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Manage time efficiently in order to complete all tasks within deadlines.
- Collaborate closely with individual team pod and unit members.
- Promote a positive work environment.
- Partake in any opportunity for professional or career growth within the research and education departments and enterprise that arise.
Medical Assistant
Mayo Clinic
02.2020 - 09.2022
- Partake in the interview and hiring process.
- Unit's preceptor for newly hired staff onboarding and training. Re-education of procedures and policies for clinical nursing staff.
- Member of the department's physician and nursing committee.
- Conducted daily morning huddles with physicians and interdisciplinary teams to devise, manage and delegate individualized plans of care to maintain continuum of care.
- Epic SuperUser
- Administratively prepared chart and orders for providers as needed.
- Communicated with patient via telephone and EPIC patient portal regarding medications, results and or answering patients’ messages.
- Provided nursing care to during office or Tele Health visits. Completing patient intake, vital signs, health maintenance screenings, administration of immunizations and medication injections, perform ECGs.
- Obtaining clinical specimens from patients such as throat cultures, nasal swabs, pregnancy tests, glucose and urinalysis while prepping specimen for lab by using soft ID and labels.
- Assisted providers with procedures such as sport medicine injections, IUD placement and removals, wound care, ear lavage, pap smears, cysts and skin biopsy.
- Volunteered with the PERT TEAM and COVID testing department.
Lead Medical Assistant
Northshore University Healthcare System
06.2016 - 11.2019
- Worked side by side with the practice manager and the point person for 14 Physicians (Internal Medicine and Pediatrics), 6 Nurses, 9 Medical Assistants, 2 phlebotomist, front support associates, patients and supporting staff.
- Coordinated and managed Medical Assistant master schedule for a total of 9 Medical Assistants in a timely manner for Practice Manager’s final approval.
- Ensured smooth daily operation by creating and delegating daily medical assistant/physician schedules.
- Facilitated daily huddle and safety meetings for Internal medicine and Pediatrics departments in the absence of Practice Manager and reported results to the organization.
- Assisted Practice Manager resolve practice conflicts or issues. Also performed other administrative projects, task and clinical care needed and/or assigned by the Practice Manager.
- Managed Hazardous Waste Management and filled both paper and electronically documentation for The Joint Commission.
- In office Epic EMR Educator and SuperUser to educate and retrain medical assistant, nurses and physicians on Epic.
- Ongoing management of medical assistant protocol resource book for daily usage by staff.
- Medical Assistant Student Externship Preceptor, where I mentored a student during the summers for 6 weeks.
- Interviewed, selected and oriented newly hired staff
- Performed all functions of a clinical medical assistant role, while assisting patients, nurses and physicians.
Community Advisor
Northern Illinois University Housing And Dining
12.2010 - 12.2012
- Lived in and supervised a floor of student residents.
- Conducted and worked with other community advisors in developing programs for students residents to promote educational, work and social skills, and health awareness.
- Monitored student residents and tower for conflicts or incidents with a duty partner.
- Promoted outcomes to help residents with conflicts, issues or assistance.
- Performed office hours and documentation
- Encouraged an educational, social, and positive community.
Area Supervisor
Six Flags Great American
06.2004 - 11.2009
- Managed area of 2 leads and 30 employees.
- Conducted daily departmental meetings, weekly merchandise inventory and submitted weekly reports to senior management.
- Created daily visual displays to promote and increase sells.
- Implemented daily operation procedures to promote sells against daily bottlenecks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated and engaged corrective action.
- Managed conflicts within employees and co-workers.
- Resolved customers' complaints.
- Onboarding and Training of staff.
Education
Bachelor of Science - Nursing
Northern Illinois University
Dekalb, IL12.2014
Skills
- Team Supervision and shift scheduling
- Lead team meetings
- Staff Onboarding, Training, Education, and Mentoring
- Coordinating / Overseeing Daily Activities and Workflow Improvement
- Problem-Solving and Conflict / Complaint Resolution
- Documentation and Reporting
- Patient Care
- Clinical Research Protocols and SOPs Adherence
- Good Clinical Practices
- Informed consent
- Regulatory and Database Management and Adherence
- Soft skills: Empathy, Optimism, Growth Mindset, Emotional Intelligence, Effective Communicator, Organization and Time Management
Affiliations
- MERG leadership: Program Coordinator for Association of Latinos at Mayo (ALMA) in Florida
- MERG Communities: Global Health, Association of Latinos at Mayo (ALMA), Influence, Inspiration and Growth (IIG)
- The Planned Emergency Response Team (PERT) Team
Certification
- GCP and Human Subject Protection
- Registered Medical Assistant, Certificate number: 10053158
- BLS - Basic Life Support for Healthcare Provider American Heart Association, Certificate number: IMP21BNTDC89
Languages
Spanish
Native or Bilingual
Timeline
Clinical Research Coordinator
Mayo Clinic
09.2022 - Current
Medical Assistant
Mayo Clinic
02.2020 - 09.2022
Lead Medical Assistant
Northshore University Healthcare System
06.2016 - 11.2019
Community Advisor
Northern Illinois University Housing And Dining
12.2010 - 12.2012
Area Supervisor
Six Flags Great American
06.2004 - 11.2009
Bachelor of Science - Nursing
Northern Illinois University
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