Summary
Overview
Work History
Education
Skills
Timeline
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Karla G. Montoya

Maryland,MD

Summary

Detail-oriented, bilingual professional with 6+ years of client-facing, administrative, and content creation experience. Strong interpersonal, organizational, and multitasking abilities with a commitment to providing excellent client service in high-pressure environments. Fluent in Spanish.

Professional in customer relations with wide-ranging experience in enhancing client satisfaction. Known for strong focus on creativity and team collaboration. Adaptable to changing needs and reliable. Possesses skills in problem-solving, communication, and conflict resolution, with personality that prioritizes empathy and patience. Prepared to make impactful contributions to any customer-focused organization.

Overview

6
6
years of professional experience

Work History

Customer Experience Team Lead/Social Media Marketing

The Now
08.2024 - Current
  • Served as a key liaison between clients and internal departments to ensure seamless coordination of services.
  • Developed customer personas to better understand target demographics, enabling more focused marketing initiatives tailored to their needs and preferences.
  • Increased brand visibility by crafting and implementing creative social media campaigns.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.

Operations Manager

K&C Contractor Solutions LLC
01.2020 - Current
  • Managed daily operations including client intake, scheduling, and project documentation.
  • Handled all client communications via phone, email, and in-person meetings.
  • Created and maintained accurate business records including contracts, invoices, and financial reports.
  • Oversaw social media marketing and content creation to enhance business visibility.
  • Managed confidential client data and ensured efficient office workflow and organization.
  • Coordinated with vendors, suppliers, and subcontractors to support project operations.

Independent Business Marketing & Content Strategist

Self
01.2020 - Current
  • Develop and execute business development strategies and custom digital marketing plans for local restaurants and small businesses, driving increased brand visibility and customer engagement.
  • Identify new growth opportunities, build client relationships, and recommend solutions to improve market positioning and revenue streams.
  • Create and manage engaging photo, video, and graphic content tailored to target audiences across multiple social media platforms to support client acquisition and retention efforts.
  • Collaborate with clients to design, schedule, and optimize social media campaigns using tools like PicMonkey, CapCut, and Adobe Photoshop.
  • Provide creative consulting and strategic business advice to help businesses strengthen their online presence and achieve sales goals.
  • Currently partnering with ADOBO, a multicultural community platform in the DMV area, to promote events and cultural experiences and support business outreach initiatives.

Education

B.A. - Psychology

University of Maryland, College Park
05.2020

Associates Degree - General Studies

Montgomery College
Rockville, Maryland
05.2018

Skills

  • Bilingual: Fluent in English & Spanish
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Typing Speed: 72 WPM
  • Data Entry & Confidential Record Handling
  • Social Media Content Creation & Marketing
  • Invoicing
  • CAPCUT
  • CANVA

Timeline

Customer Experience Team Lead/Social Media Marketing

The Now
08.2024 - Current

Operations Manager

K&C Contractor Solutions LLC
01.2020 - Current

Independent Business Marketing & Content Strategist

Self
01.2020 - Current

Associates Degree - General Studies

Montgomery College

B.A. - Psychology

University of Maryland, College Park

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Karla G. Montoya