Karla Gomez
Pacoima,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2
2
years of professional experience
Work History
Security Receptionist
Allied Universal Security
11.2021 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
Education
No Degree - 3D Animation & Design
Los Angeles Valley College
Van Nuys, CA06.2024
High School Diploma -
Discovery Charter Preparatory School
Pacoima, CA06.2014
Skills
- Customer Service
- Visitor and Customer Relations
- Conflict Resolution
- Computer Proficiency
- Call Answering and Routing
- Attention to Detail
- Office Equipment Maintenance
- Security Awareness
- Professional Demeanor
- Courteous and Professional
- Documentation and Reporting
- Security Understanding
- Inventory Management
Accomplishments
- Supervised team of four staff members.
- Assisted management with the training of four new staff members.
- Responded to over 100 customer inquiries each day.
- Recognized by customers and security for expedient and effective service.
Timeline
Security Receptionist
Allied Universal Security
11.2021 - Current
No Degree - 3D Animation & Design
Los Angeles Valley College
High School Diploma -
Discovery Charter Preparatory School
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