Years of Customer service
Karla Gomez
Mission Hills,CA
Summary
Knowledgeable and dedicated Customer Service Associate with 8 years experience. Dedicated to providing high quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
Work History
Funeral Arranger
Valley Funeral Home
08.2022 - Current
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Trained in EDRS.
- Completed death certificates, burial permits and other legal documents for families.
- Contacted hospitals, physicians, and referred to county coroner for medical information.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Communicated with insurance companies to secure death benefits for payment of services.
- Worked with cemeteries to schedule grave opening and closing.
- Managed timing of floral deliveries for multiple services per day.
- Created Stationary for families, such as Prayer cards, service folders, Guestbook's and slide shows.
- Secured multiple positive customer testimonials by delivering superb client service
Front Gate Attendant
Eden Memorial Park
08.2021 - Current
- Greeted guests professionally and courteously.
- Direct guest to proper locations.
- Carry out day-to-day duties accurately and efficiently.
- Occasionally attendant front desk to help guest with questions and or concerns.
- File and scan office paperwork.
- Stand funeral services.
Customer Service Associate
The Home Depot
02.2021 - 06.2021
- Distributed Information to in-store guest and answered questions to customer needs. Provided customer with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Recommended appropriate service to customers and helped overcome objections with persuasive communication.
- Kept customer space clean, neat and organized for maximum appeal.
- Tracked stock availability and Attended to customer complaints and processed product returns or replacement request.
- Meticulously handled POS, ESVS and Order UP system transactions including Credit, Cash, Exchange, Returns and Refunds to ensure seamless and accurate cash flow.
Lead Custodian
UCLA Facilities And Management
05.2014 - 11.2019
- Met with building managers and handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Worked with management team to implement proper division of responsibilities. Assisted in maintenance and care of building and grounds.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 4 hours per week.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Performed custodial duties to maintain area in clean and habitable condition
Education
High School Diploma -
Canoga Park High School
Canoga Park, CA06.2009
Skills
- Efficient
- Communications
- Guest Services
- Cash Register Operation
- Bilingual
- Guest interaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Funeral Arranger
Valley Funeral Home
08.2022 - Current
Front Gate Attendant
Eden Memorial Park
08.2021 - Current
Customer Service Associate
The Home Depot
02.2021 - 06.2021
Lead Custodian
UCLA Facilities And Management
05.2014 - 11.2019
High School Diploma -
Canoga Park High School
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