Karla Gomez
Norwalk,CA
Summary
Proven skills in developing and implementing policies, standardizing delivery times and promoting positive vendor relations. Forward-thinking, adaptable and process-driven with strong scheduling skills. Attentive, professional and passionate about meeting and exceeding business and customer demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Chain Coordinator
Marvin Engineering
Inglewood, California
01.2020 - Current
- Provided training and guidance to junior staff members on supply chain processes.
- Monitored freight forwarding activities by evaluating carrier performance metrics such as transit times and delivery accuracy rates.
- Developed and implemented work instructions for purchasing orders.
- Created work instructions for internal material purchasing processes.
- Coordinate inbound and outbound shipments, ensuring timely delivery of materials while minimizing transportation costs.
- Manage inventory levels and optimize warehouse space utilization, reducing stockouts by 15%.
- Negotiate contracts with vendors and carriers, resulting in a 10% cost reduction in logistics expenses.
- Implement and maintain supply chain procedures to ensure compliance with industry regulations.
- Collaborate with cross-functional teams to forecast demand and plan procurement activities.
- Analyze supply chain data to identify trends and areas for process improvement, resulting in a 20% increase in efficiency.
Air Export Agent
Yusen Logistics
Gardena, CA
01.2019 - 12.2024
- Coordinate air export shipments, including booking with airlines, arranging pick-up and delivery, and preparing shipping documentation.
- Ensure compliance with export regulations, including documentation requirements, customs clearance, and export controls.
- Communicate with customers, carriers, and other stakeholders to provide status updates and resolve any issues or concerns.
- Optimize freight consolidation to maximize efficiency and minimize shipping costs.
- Collaborate with internal teams to address customer inquiries, resolve shipment discrepancies, and provide timely solutions.
Customer Service Representative
DENSO Auto Parts
Torrance, CA
05.2018 - 05.2018
- Assist customers in-person, over the phone, and via email with inquiries about auto parts, including compatibility, pricing, and availability.
- Provide product recommendations based on customer needs, vehicle specifications, and budget constraints, resulting in increased sales and customer satisfaction.
- Process orders accurately and efficiently using the company's POS system, ensuring timely delivery or pickup of parts.
- Handle customer complaints and returns professionally, resolving issues promptly and maintaining positive relationships with customers.
- Collaborate with the sales team to promote special offers, new products, and promotions, contributing to sales growth and revenue generation.
- Maintain up-to-date knowledge of automotive parts and accessories, including industry trends, new product releases, and manufacturer specifications.
Education
High School Diploma -
Norwalk High School
Norwalk, CASkills
- Inventory counting
- Supply Management
- Transportation Management
- Cost controlling
- Cross-Functional Collaboration
- Vendor Relations
- Negotiating
- Six Sigma Methodologies
- Relationship Building
- ERP Software (ex SAP)
Certification
- Microsoft Excel (Intermediate - Advanced)
- Blueprint Reading
- Michigan state University Expeditor training workshop
- Michigan State University Purchasing and Supply Chain Management.
Languages
English
Professional
Spanish
Professional
Accomplishments
- Employee of the Month (October - December 2023)
References
References available upon request.
Timeline
Supply Chain Coordinator
Marvin Engineering
01.2020 - Current
Air Export Agent
Yusen Logistics
01.2019 - 12.2024
Customer Service Representative
DENSO Auto Parts
05.2018 - 05.2018
High School Diploma -
Norwalk High School
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