Karla Gonzalez
Bakersfield,CA
Summary
Customer Services Officer with a background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. The impact made includes improved efficiency in complaint-handling processes, leading to increased overall customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accounting Associate
Terra Bella Farms, LLC.
Bakersfield
10.2023 - Current
- Prepared financial statements and reports detailing accounts receivable status.
- Reviewed and verified the accuracy of journal entries and accounting classifications assigned to various records.
- Maintained an up-to-date understanding of relevant legislation that may impact accounting operations.
- Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.
- Created and recorded invoices, accounts receivables and year to date general ledger journal entries for internet sales.
- Processed invoices and payments in accordance with company policies and procedures.
- Prepared checks for payment of vendor invoices on a timely basis.
- Entered data into accounting system to maintain accurate financial records.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
CNA - Certified Nursing Assistant
Rehabilitation Hospital of Bakersfield
Bakersfield
07.2023 - 11.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Food Runner
BJ'S Restaurant & Brewhouse
Bakersfield
04.2022 - 06.2023
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
Server
Oh Noodles Restaurant
Bakersfield
03.2021 - 07.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
Student in Biology -
Bakersfield College
Bakersfield, CA09.2024
Trade School in CNA -
Cellan Central Valley School
Bakersfield, CA08.2022
Skills
- Data Entry
- Payment Processing
- Accounts Payable
- Expense Tracking
- Invoice Processing
- Microsoft Excel
- Microsoft Office
- Compassionate communication
- Complex Problem-Solving
- Basic Life Support
- Compassion and Empathy
- Quality Assurance
- Medical terminology knowledge
- Chronic Disease Management
- Safe Food Handling
- Order Management
- Guest Engagement
- Cash Handling
- Food safety understanding
- Performance Improvement
- High-volume dining
Certification
CNA
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Accounting Associate
Terra Bella Farms, LLC.
10.2023 - Current
CNA - Certified Nursing Assistant
Rehabilitation Hospital of Bakersfield
07.2023 - 11.2023
Food Runner
BJ'S Restaurant & Brewhouse
04.2022 - 06.2023
Server
Oh Noodles Restaurant
03.2021 - 07.2022
CNA
Student in Biology -
Bakersfield College
Trade School in CNA -
Cellan Central Valley School
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