- Knitting and Crocheting
- Reading
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- Volunteer Work
Karla Grant
Plainfield,NJ
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Accustomed to working environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follows policies, procedures, and guidelines to assure consistent quality. Builds trust and respect by consistently meeting and exceeding expectations.
Employment Gap: My absence is due to me taking time to care for my children. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I manged multiple schedules, trained others, enforced rules and provided around-the-clock care. During this time I also went back to school and obtained my Associate Degree. I am now settled and prepared to get back into the workforce.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Receptionist
Ladies Workout Express
09.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Client Service Coordinator
Banfield The Pet Hospital
04.2024 - 07.2024
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed finances by maintaining accurate balances and using proper opening and closing procedures.
Customer Service Specialist
AllWork
09.2023 - 12.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Laboratory Animal Technician
Merck
08.1995 - 11.2007
- Evaluated animal behavior patterns for early detection of potential health issues or stressors in their environment.
- Collaborated effectively with interdisciplinary teams to troubleshoot issues and enhance project outcomes.
- Participated in continuing education opportunities to remain current on industry trends, best practices, and regulatory updates in laboratory animal care.
- Managed inventory control for supplies and equipment to ensure uninterrupted research activities.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Worked closely with team members and communicated with management in demanding scientific environment.
- Ensured adherence to protocols by following standard operating procedures and regulations.
- Assisted in training new staff members on laboratory techniques, equipment use, and safety procedures.
- Demonstrated commitment to ethical standards in animal research through adherence to institutional policies and federal regulations relating to the welfare of laboratory animals.
Medical Billing Specialist
National Health Laboratory Services
07.1993 - 08.1995
- Provided customer service support to patients who had questions about their bills or payment due.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Posted charges payments and adjustments.
- Enter procedure codes, diagnosis codes and patient information into EMR software.
- Precisely completed appropriate paperwork and system entry regarding claims.
- Posted surgeries, hospital visits and payments for assigned carriers.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL07-2021
Skills
- Effective prioritization skills
- Analytical reasoning
- Clear and concise communication skills
- Accurate data entry
- Skilled in addressing customer concerns
- Professional demeanor
- Client support
- Organized scheduling coordination
- Customer-focused approach
- Professional phone communication
- Reception management
- Strong attention to detail
Certification
- HIPPA Essentials for Healthcare Professionals Certificate
- Certified Laboratory Animal Technician
Interests
Timeline
Receptionist
Ladies Workout Express
09.2024 - 02.2025
Client Service Coordinator
Banfield The Pet Hospital
04.2024 - 07.2024
Customer Service Specialist
AllWork
09.2023 - 12.2023
Assistant Laboratory Animal Technician
Merck
08.1995 - 11.2007
Medical Billing Specialist
National Health Laboratory Services
07.1993 - 08.1995
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
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