Karla Guardado
Anaheim,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with amazing capacity to learn and apply new skills. Exceptional customer service skills fostering strong customer relationships, ensuring satisfaction and gratefulness. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Practice Manager
Focus Vision Optometric Care
09.2024 - Current
- Oversaw daily operations, ensuring seamless patient flow and high-quality care delivery.
- Oversaw accounting, budgeting, and financial reporting.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Explained prescriptions, optical terminology and products to customers.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
Optical Team Lead
Helm Vision Group
04.2023 - 08.2024
- Trained and mentored new team members on standard operating procedures and best practices.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Resolved customer complaints promptly leading to increased repeat business from satisfied clientele.
Optician Assistant
Azul Vision
08.2020 - 11.2022
- Supported fitting and adjustments of eyewear to ensure optimal comfort and functionality.
- Maintained cleanliness and organization of the optical lab and retail space for improved productivity.
- Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction.
- Collaborated with opticians to ensure accurate prescription orders, resulting in fewer errors and returns.
- Assisted patients with proper lens care and maintenance, prolonging the life of their eyewear products.
Guest Service Team Member
Target
10.2018 - 07.2020
- Assisted in maintaining store cleanliness and organization to enhance shopping experience.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Resolved guest complaints with empathy and professionalism to ensure satisfaction.
- Handled multiple stations during any given shift (guest service desk, self-checkout, cashier, line-busting, and drive-ups).
- Alerted customers of current promotions, and promoted the store credit card.
Cashier
Arby's Restaurant
03.2017 - 06.2019
- Ensured accuracy in cash handling and register balancing.
- Operated and sanitized kitchen and food preparation equipment.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
Education
Women's Studies
Antelope Valley College
Lancaster, California, CASkills
- Practice management
- Financial reporting
- Billing and coding
- Patient care delivery
- Customer service excellence
- Teamwork and collaboration
Timeline
Practice Manager
Focus Vision Optometric Care
09.2024 - Current
Optical Team Lead
Helm Vision Group
04.2023 - 08.2024
Optician Assistant
Azul Vision
08.2020 - 11.2022
Guest Service Team Member
Target
10.2018 - 07.2020
Cashier
Arby's Restaurant
03.2017 - 06.2019
Women's Studies
Antelope Valley College