Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Work Preference
Timeline
Hi, I’m

Karla Guardado-Osorio

Austin,TX
Karla Guardado-Osorio

Summary

Proven leader and skilled hairstylist with a track record of enhancing customer satisfaction and fostering strong relationships at Gaby De Coahuila. Excelled in operations management and client service, significantly increasing repeat business. Demonstrates exceptional teamwork and collaboration, alongside strategic business management, to drive success and positive outcomes.

Overview

21
years of professional experience

Work History

Myself

Owner
06.2013 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Gaby De Coahuila

Hairstylist
03.2003 - 06.2012

Job overview

  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Developed loyal following of clients by providing high-quality services.

Education

Lbj High School
Austin, TX

High School Diploma
05.2006

University Overview

  • [Number] GPA3.7

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Project Management
  • Business Management
  • Contract Management
  • Sales management

Languages

Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionPersonal development programs401k matchPaid time offPaid sick leave4-day work weekCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Timeline

Owner

Myself
06.2013 - Current

Hairstylist

Gaby De Coahuila
03.2003 - 06.2012

Lbj High School

High School Diploma

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Karla Guardado-Osorio