Karla Guevara
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Nurse Aide Clinical
Mason Creek Transitional Care Center
06.2023 - 06.2023
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment during my clinicals time period.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff under instructor monitoring.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
- Maintained strict infection control protocols while performing catheter care, and other resident hygiene care.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
Appointment Scheduler
911 Restoration
10.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Logistics Manager
A & N Moving & Storage
02.2019 - 01.2023
- Close monitoring and solving of email and telephone complaints in real time
- Maintained close communication with delivery drivers to ensure timely deliveries
- Managed and charged all credit card payments and wire transfer from paying clients
- Provided customer service and updates on delivery ETAs to inbound callers/clients
- Assign drivers to loads according to delivery plans in order to maximize efficiency, customer satisfaction and driver opportunity
- Data Management
- Maintained and managed company compliance with DOT and FMCSA
- Responsible for maintaining insurance payments up to date
- Responsible for many other clerical duties such as: Filing contracts, updating loading sheets, pickup schedule confirmations, etc.
Medical Device Assembler
Medtronic
01.2018 - 02.2019
- Perform assembly operations in a clean room environment
- Follow manufacturing process instructions, using equipment and basic hand tools to cut, measure, and bond small parts
- Ensure all product, material, parts, and documentation follow Company specifications and quality standards
- Maintain device History Records
- Perform a variety of tasks ranging from repetitive to non-repetitive production assembly operations on electronic and/or mechanical assemblies and subassemblies such as microscopes.
Health Services Program Assistant
Partners in Care Foundation
05.2017 - 12.2017
- Assist Health Services Supervisor in the assignation of LA Care HRA (Health Risk Assessment) referrals to Social Workers based on Zip code location
- Responsible for noting any HRA referral updates by Social Worker on SharePoint, (Citrix Server)
- Responsible for emailing MLTSS (Managed Long Term Services and Support) referrals to LA Care MLTSS Coordinators for review
- Responsible for documenting Social Workers case load, and submitting it to Health Services Supervisor
- Assist Health Services Supervisor with billing discrepancies, and invoicing
- Managed work flow to exceed quality service goals
- Provided accurate, specific and timely performance feedback to Health Services Supervisor
- Duties not limited to the ones mentioned above.
Security Officer
Universal Protection Services
09.2012 - 09.2017
- Responsible for maintaining security at reputable businesses
- Conducted hourly patrols to ensure all points of entry are secured, and no unusual activity is going on
- Report any unusual activity to supervisor, and or property manager
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels
- Alerted law enforcement to suspicious activities and people
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Was responsible for monitoring central alarm systems for fire, intrusion, and duress alarms, as well as responding to any emergencies on a weekly basis
- Reviewed security camera footage and live feeds to spot trespassers and criminal activity
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
Lead Enrollment Specialist
Partners in Care Foundation
04.2015 - 05.2017
- Utilize a script-based dialogue to assist customers to access their intrinsic motivational factors for increasing control over their chronic conditions
- Assisted member in registering in self- management program
- Maintain broad knowledge of motivational interviewing, self- management products, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
- Place and/or receive customer inquiries that may require deviation from a script or registration flow process
- Prepare and complete accurate data entry and update customer Salesforce file
- Train staff on operating procedures and software (Salesforce, InContact and Televox)
- Generate Saleforce, In Contact and Televox monthly revenue reports for billing purposes
- Create new member profiles in Salesforce, create new InContact users as well as insure InContact (Telephone system) features were activated and user was ready to receive calls
- Prepare call schedule for new leads and ensure dates are in accordance with vendor used for member/ agent engagement (Televox)
- Create new member profiles in Salesforce and new users InContact
- Generated Daily Activity Reports, email CEO and department Directors
- Assist department director with tasks/projects assigned
- Facilitated inter-departmental communication to effectively provide customer support.
Education
Nurse Aide - Certificate -
Texas Health School
01.2023
High School -
North Hollywood High School
01.2006
Skills
- Customer Service
- Problem Solver
- Logistics oversight
- DOT Regulations
- Computer-savvy
- Excellent sense of direction
- Verbal and written communication
- MS Office
- Strong Work Ethic
- Effective Multitasking
- Teamwork and Collaboration
- Active Listening
- Phone Etiquette
- Team Leadership
- Business operations
Timeline
Appointment Scheduler
911 Restoration
10.2023 - Current
Nurse Aide Clinical
Mason Creek Transitional Care Center
06.2023 - 06.2023
Logistics Manager
A & N Moving & Storage
02.2019 - 01.2023
Medical Device Assembler
Medtronic
01.2018 - 02.2019
Health Services Program Assistant
Partners in Care Foundation
05.2017 - 12.2017
Lead Enrollment Specialist
Partners in Care Foundation
04.2015 - 05.2017
Security Officer
Universal Protection Services
09.2012 - 09.2017
Nurse Aide - Certificate -
Texas Health School
High School -
North Hollywood High School
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