Karla Guevara
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Nurse Aide Clinical
Mason Creek Transitional Care Center
Katy, TX
06.2023 - 06.2023
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment during my clinicals time period.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff under instructor monitoring.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
- Maintained strict infection control protocols while performing catheter care, and other resident hygiene care.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
Appointment Scheduler
911 Restoration
Los Angeles, CA
10.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Logistics Manager
A & N Moving & Storage
02.2019 - 01.2023
- Close monitoring and solving of email and telephone complaints in real time
- Maintained close communication with delivery drivers to ensure timely deliveries
- Managed and charged all credit card payments and wire transfer from paying clients
- Provided customer service and updates on delivery ETAs to inbound callers/clients
- Assign drivers to loads according to delivery plans in order to maximize efficiency, customer satisfaction and driver opportunity
- Data Management
- Maintained and managed company compliance with DOT and FMCSA
- Responsible for maintaining insurance payments up to date
- Responsible for many other clerical duties such as: Filing contracts, updating loading sheets, pickup schedule confirmations, etc.
Medical Device Assembler
Medtronic
01.2018 - 02.2019
- Perform assembly operations in a clean room environment
- Follow manufacturing process instructions, using equipment and basic hand tools to cut, measure, and bond small parts
- Ensure all product, material, parts, and documentation follow Company specifications and quality standards
- Maintain device History Records
- Perform a variety of tasks ranging from repetitive to non-repetitive production assembly operations on electronic and/or mechanical assemblies and subassemblies such as microscopes.
Health Services Program Assistant
Partners in Care Foundation
05.2017 - 12.2017
- Assist Health Services Supervisor in the assignation of LA Care HRA (Health Risk Assessment) referrals to Social Workers based on Zip code location
- Responsible for noting any HRA referral updates by Social Worker on SharePoint, (Citrix Server)
- Responsible for emailing MLTSS (Managed Long Term Services and Support) referrals to LA Care MLTSS Coordinators for review
- Responsible for documenting Social Workers case load, and submitting it to Health Services Supervisor
- Assist Health Services Supervisor with billing discrepancies, and invoicing
- Managed work flow to exceed quality service goals
- Provided accurate, specific and timely performance feedback to Health Services Supervisor
- Duties not limited to the ones mentioned above.
Security Officer
Universal Protection Services
09.2012 - 09.2017
- Responsible for maintaining security at reputable businesses
- Conducted hourly patrols to ensure all points of entry are secured, and no unusual activity is going on
- Report any unusual activity to supervisor, and or property manager
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels
- Alerted law enforcement to suspicious activities and people
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Was responsible for monitoring central alarm systems for fire, intrusion, and duress alarms, as well as responding to any emergencies on a weekly basis
- Reviewed security camera footage and live feeds to spot trespassers and criminal activity
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
Lead Enrollment Specialist
Partners in Care Foundation
04.2015 - 05.2017
- Utilize a script-based dialogue to assist customers to access their intrinsic motivational factors for increasing control over their chronic conditions
- Assisted member in registering in self- management program
- Maintain broad knowledge of motivational interviewing, self- management products, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
- Place and/or receive customer inquiries that may require deviation from a script or registration flow process
- Prepare and complete accurate data entry and update customer Salesforce file
- Train staff on operating procedures and software (Salesforce, InContact and Televox)
- Generate Saleforce, In Contact and Televox monthly revenue reports for billing purposes
- Create new member profiles in Salesforce, create new InContact users as well as insure InContact (Telephone system) features were activated and user was ready to receive calls
- Prepare call schedule for new leads and ensure dates are in accordance with vendor used for member/ agent engagement (Televox)
- Create new member profiles in Salesforce and new users InContact
- Generated Daily Activity Reports, email CEO and department Directors
- Assist department director with tasks/projects assigned
- Facilitated inter-departmental communication to effectively provide customer support.
Education
Nurse Aide - Certificate -
Texas Health School
01.2023
High School -
North Hollywood High School
01.2006
Skills
- Customer Service
- Problem Solver
- Logistics oversight
- DOT Regulations
- Computer-savvy
- Excellent sense of direction
- Verbal and written communication
- MS Office
- Strong Work Ethic
- Effective Multitasking
- Teamwork and Collaboration
- Active Listening
- Phone Etiquette
- Team Leadership
- Business operations
Timeline
Appointment Scheduler
911 Restoration
10.2023 - Current
Nurse Aide Clinical
Mason Creek Transitional Care Center
06.2023 - 06.2023
Logistics Manager
A & N Moving & Storage
02.2019 - 01.2023
Medical Device Assembler
Medtronic
01.2018 - 02.2019
Health Services Program Assistant
Partners in Care Foundation
05.2017 - 12.2017
Lead Enrollment Specialist
Partners in Care Foundation
04.2015 - 05.2017
Security Officer
Universal Protection Services
09.2012 - 09.2017
Nurse Aide - Certificate -
Texas Health School
High School -
North Hollywood High School