Karla Gutierrez
New York City,NY
Summary
Motivated and diligent college student eager to contribute to a dynamic team environment. Equipped with strong problem-solving abilities, excellent communication skills, and a commitment to understanding and addressing customer needs. Bilingual and ready to tackle new challenges while delivering effective solutions that align with the company's mission. Poised to drive team success and achieve positive results through dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Lifeguard
Swim Jim
New York City, NY
12.2022 - 10.2025
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Maintained cleanliness and organization of pool area, enhancing overall patron experience.
- Provided customer service by addressing concerns and educating patrons on safety rules.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Lehman College
Bronx, NY05-2028
High School Diploma -
City College Magnet School of The Arts
New York, NY06-2025
High School Diploma -
The City College of New York
New York, NY05-2025
Skills
- Resilient
- Adaptability
- Organizational skills
- Critical Thinking
- Communication Skills
- Patience and empathy
- Attention to detail
LANGUAGES
English
Spanish
Timeline
Lifeguard
Swim Jim
12.2022 - 10.2025
High School Diploma -
Lehman College
High School Diploma -
City College Magnet School of The Arts
High School Diploma -
The City College of New York