Karla Heinz
Summary
Detail-oriented healthcare professional known for exceptional organizational skills and proficiency in Microsoft Office. Experienced in data entry, medical terminology, and maintaining HIPAA compliance, contributing to improved administrative processes.
Overview
20
20
years of professional experience
Work History
Lead Patient Liaison
Gundersen Health System
Winona, MN
11.2019 - Current
- Collaborates with health care professionals to enhance the overall patient care experience within the clinic.
- Works as a team member to assist internal and external customers assuring accurate and complete registration, demographic information, insurance coverage, collecting payments and continuation of care.
- Provides training and guidance to team members.
- Schedules staff shifts, ensuring adequate coverage at all times during operating hours, manages time off requests.
- Coordinates patient appointments and manages scheduling conflicts.
Customer Service Representative
Ashley Furniture Industries Inc.
Arcadia, WI
09.2018 - 11.2019
- Taking inbound calls resolving customer issues using strong interpersonal skills and conflict resolution techniques.
- Keeps up to date and accurate customer information in database.
- De-escalates problematic customer concerns, maintaining calm, friendly demeanor.
Healthcare Documentation Specialist
Mayo Clinic
Rochester, MN
04.2016 - 12.2018
- Editing and transcribing provider dictations with attention to accuracy, grammar, and punctuation.
Medical Transcriptionist/Secretary
Winona Health
Winona, MN
12.2005 - 04.2016
- Transcribed provider dictations for patient histories, physical examinations, and discharge summaries.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Managed filing systems for confidential medical records to ensure easy access.
- Processed and verified requests for birth certificates, ensuring documentation accuracy.
- Scheduled meetings and recorded minutes for organizational continuity.
- Conducted quality control checks on transcriptions, correcting errors as necessary.
- Answered external inquiries regarding medical records and directed calls appropriately.
Education
High School Diploma - General
Cochrane Fountain City School
1989
Diploma - Legal Secretary
Minnesota Southeast Technical College
1990
Certificate - Medical Transcription
Minnesota Southeast Technical College
2006
Skills
- Maintains strict confidentiality
- Medical terminology
- Data entry
- Works well independently
- Microsoft Office proficiency
- Advanced clerical knowledge
- Excellent customer service skills
- Notary Public
- Epic Systems
- Clerical Functions
- HIPAA Compliance
- Meeting coordination
Timeline
Lead Patient Liaison
Gundersen Health System
11.2019 - Current
Customer Service Representative
Ashley Furniture Industries Inc.
09.2018 - 11.2019
Healthcare Documentation Specialist
Mayo Clinic
04.2016 - 12.2018
Medical Transcriptionist/Secretary
Winona Health
12.2005 - 04.2016
High School Diploma - General
Cochrane Fountain City School
Diploma - Legal Secretary
Minnesota Southeast Technical College
Certificate - Medical Transcription
Minnesota Southeast Technical College