Karla Hernandez
Houston,Tx
Summary
Hardworking employee, enthusiastic about learning the Accounting & HR field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Excellent communication and problem-solving skills for providing customers with the best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Service Advisor
AutoMax Elite
02.2022 - Current
- Educate customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Educate customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
SERVICE ADVISOR & ESTIMATOR
TRACTION AUTOSPORT
08.2019 - 02.2022
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout theentire service process.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Briefed customers regarding warranty protections, potential cost savings, and benefits of trading in versus fixing cars to guide decision-making.
Hair Salon Receptionist
PROFESSIONAL HAIR SALON
09.2018 - 10.2019
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept the reception area clean and tidy and maintained presence at the desk area.
- Processed payments accurately, handled cash transactions, and balancing daily sales reports.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
CASHIER
Golden Corral Buffet And Grill
02.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
BBA - Accounting And Business Management
Houston Community College
Houston, TX05.2027
High School Diploma -
SOUTHWEST HIGH SCHOOL
Houston, TX05.2019
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Attention to Detail
- Handling Customer Complaints
- Staff education and training
- Documentation And Reporting
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
AutoMax Elite
02.2022 - Current
SERVICE ADVISOR & ESTIMATOR
TRACTION AUTOSPORT
08.2019 - 02.2022
Hair Salon Receptionist
PROFESSIONAL HAIR SALON
09.2018 - 10.2019
CASHIER
Golden Corral Buffet And Grill
02.2017 - 05.2018
BBA - Accounting And Business Management
Houston Community College
High School Diploma -
SOUTHWEST HIGH SCHOOL
Similar Profiles
Jacob AvilaJacob Avila
Automotive Technician at Automax FordAutomotive Technician at Automax Ford
MATTHEW DUNNMATTHEW DUNN
Sales Manager at Phoenix Motorcycle Manufacturing & Automax LTDSales Manager at Phoenix Motorcycle Manufacturing & Automax LTD
Jay CousineauJay Cousineau
General Sales Manager at Automax Of GrGeneral Sales Manager at Automax Of Gr
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief