Karla Hernandez
Compton,CA
Overview
2
2
years of professional experience
Work History
Assistant Manager
Regency Management
El Monte, CA
03.2023 - 05.2024
- Manage to handle rental contracts from tenants
- Prepared rental contracts for incoming tenants, collected security deposits
- Collected monthly rental payments
- Conducted yearly property inspections
- Organized advertisements for vacant units through social media platforms
- Property Maintenance doing weekly clean-ups around the property
- Responded to tenant requests for maintenance services in a timely manner
- Conducted background checks on applicants
- Conducted tenants’ tours and highlighted the amenities and features the property offers
- Promoted great customer service by handling tenants concerns to be resolved issues as quickly as possible
- Inspected properties before and after new tenant move-ins.
- Resolved tenant complaints promptly and professionally while maintaining positive attitude
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Escalated critical issues to property manager to deliver immediate resolution
Order Fulfillment Specialist
Fashion Nova
Santa Fe Springs, CA
03.2022 - 02.2023
- Promoted high levels of customer service and assistance by handling customer concerns such order cancellations and refunds
- Use Microsoft Excel and barcode scanners to track inventory, scan products, and generate shipping labels
- Shipping Coordination: Coordinate with shipping carriers to schedule pickups and track shipments, ensuring timely delivery to customers
- Order Processing: Efficiently process and manage customer orders from receipt through to shipment, ensuring accuracy and timeliness.
Education
Medical Assistant -
UEI College
Huntington Park, CA05.2019
High School Diploma -
Compton High School
Compton, CA06.2018
Skills
- Money handling
- Customer service
- Microsoft Excel
- Team standards
- Equipment operation
- Performance improvement
- Property Management
- Cleaning procedures
- Bilingual (Spanish)
- Property Advertisement
- Property Inspections
- Property Tours
- Tenant relations
- Sales Techniques
- Adaptable
- Telephone and email etiquette
- Flexible Schedule
- Lead Conversion
- Leasing and Sales
Timeline
Assistant Manager
Regency Management
03.2023 - 05.2024
Order Fulfillment Specialist
Fashion Nova
03.2022 - 02.2023
Medical Assistant -
UEI College
High School Diploma -
Compton High School