Overview
Work History
Education
Skills
Timeline
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Karla Hernandez

Compton,CA

Overview

2
2
years of professional experience

Work History

Assistant Manager

Regency Management
El Monte, CA
03.2023 - 05.2024
  • Manage to handle rental contracts from tenants
  • Prepared rental contracts for incoming tenants, collected security deposits
  • Collected monthly rental payments
  • Conducted yearly property inspections
  • Organized advertisements for vacant units through social media platforms
  • Property Maintenance doing weekly clean-ups around the property
  • Responded to tenant requests for maintenance services in a timely manner
  • Conducted background checks on applicants
  • Conducted tenants’ tours and highlighted the amenities and features the property offers
  • Promoted great customer service by handling tenants concerns to be resolved issues as quickly as possible
  • Inspected properties before and after new tenant move-ins.
  • Resolved tenant complaints promptly and professionally while maintaining positive attitude
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
  • Escalated critical issues to property manager to deliver immediate resolution

Order Fulfillment Specialist

Fashion Nova
Santa Fe Springs, CA
03.2022 - 02.2023
  • Promoted high levels of customer service and assistance by handling customer concerns such order cancellations and refunds
  • Use Microsoft Excel and barcode scanners to track inventory, scan products, and generate shipping labels
  • Shipping Coordination: Coordinate with shipping carriers to schedule pickups and track shipments, ensuring timely delivery to customers
  • Order Processing: Efficiently process and manage customer orders from receipt through to shipment, ensuring accuracy and timeliness.

Education

Medical Assistant -

UEI College
Huntington Park, CA
05.2019

High School Diploma -

Compton High School
Compton, CA
06.2018

Skills

  • Money handling
  • Customer service
  • Microsoft Excel
  • Team standards
  • Equipment operation
  • Performance improvement
  • Property Management
  • Cleaning procedures
  • Bilingual (Spanish)
  • Property Advertisement
  • Property Inspections
  • Property Tours
  • Tenant relations
  • Sales Techniques
  • Adaptable
  • Telephone and email etiquette
  • Flexible Schedule
  • Lead Conversion
  • Leasing and Sales

Timeline

Assistant Manager

Regency Management
03.2023 - 05.2024

Order Fulfillment Specialist

Fashion Nova
03.2022 - 02.2023

Medical Assistant -

UEI College

High School Diploma -

Compton High School

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Karla Hernandez