Karla Hernandez
Compton,CA
Overview
2
2
years of professional experience
Work History
Assistant Manager
Regency Management
El Monte, CA
03.2023 - 05.2024
- Manage to handle rental contracts from tenants
- Prepared rental contracts for incoming tenants, collected security deposits
- Collected monthly rental payments
- Conducted yearly property inspections
- Organized advertisements for vacant units through social media platforms
- Property Maintenance doing weekly clean-ups around the property
- Responded to tenant requests for maintenance services in a timely manner
- Conducted background checks on applicants
- Conducted tenants’ tours and highlighted the amenities and features the property offers
- Promoted great customer service by handling tenants concerns to be resolved issues as quickly as possible
- Inspected properties before and after new tenant move-ins.
- Resolved tenant complaints promptly and professionally while maintaining positive attitude
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Escalated critical issues to property manager to deliver immediate resolution
Order Fulfillment Specialist
Fashion Nova
Santa Fe Springs, CA
03.2022 - 02.2023
- Promoted high levels of customer service and assistance by handling customer concerns such order cancellations and refunds
- Use Microsoft Excel and barcode scanners to track inventory, scan products, and generate shipping labels
- Shipping Coordination: Coordinate with shipping carriers to schedule pickups and track shipments, ensuring timely delivery to customers
- Order Processing: Efficiently process and manage customer orders from receipt through to shipment, ensuring accuracy and timeliness.
Education
Medical Assistant -
UEI College
Huntington Park, CA05.2019
High School Diploma -
Compton High School
Compton, CA06.2018
Skills
- Money handling
- Customer service
- Microsoft Excel
- Team standards
- Equipment operation
- Performance improvement
- Property Management
- Cleaning procedures
- Bilingual (Spanish)
- Property Advertisement
- Property Inspections
- Property Tours
- Tenant relations
- Sales Techniques
- Adaptable
- Telephone and email etiquette
- Flexible Schedule
- Lead Conversion
- Leasing and Sales
Timeline
Assistant Manager
Regency Management
03.2023 - 05.2024
Order Fulfillment Specialist
Fashion Nova
03.2022 - 02.2023
Medical Assistant -
UEI College
High School Diploma -
Compton High School
Similar Profiles
Virginia CreceliusVirginia Crecelius
Direct Support Professional (PRN) at Regency ManagementDirect Support Professional (PRN) at Regency Management
JEANETTE HARRISJEANETTE HARRIS
Store Planner at Regency Management Services, LLCStore Planner at Regency Management Services, LLC
Frances PetersonFrances Peterson
Customer Service Manager at Regency Management ServicesCustomer Service Manager at Regency Management Services
Alison GomezAlison Gomez
Resource Specialist at Da Vinci CommunicationsResource Specialist at Da Vinci Communications
Evelin VillegasEvelin Villegas
Parent Coach Supervisor at Providence Little Company of Mary Medical CenterParent Coach Supervisor at Providence Little Company of Mary Medical Center