Karla Hernandez
Fullerton,CA
Summary
Proven to enhance customer satisfaction and drive sales at JW Marriott Hotel, leverage strong multitasking abilities and an outgoing personality to deliver exceptional service. Fluent in English and Spanish, I excel in leadership and drink preparation techniques and complex problem-solving, significantly contributing to a positive and efficient work environment.
Overview
7
7
years of professional experience
Work History
Bartender
Waterfront Hotel
08.2024 - Current
- Currently cross trained, and moved around from the Cabo Wabo pool and Offshore 9 Rooftop bar.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
JW Marriott Hotel
05.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Banquet and Fine Dining Server
JW Marriott Hotel
04.2021 - 08.2024
- Supported event planning and management teams in creating memorable experiences for clients through exceptional service.
- Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Showcased strong multitasking abilities by balancing multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
- Provided friendly, courteous service to create memorable moments for guests.
Barista
JW Marriott Hotel
01.2020 - 02.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Head Food Runner
JW Marriott Hotel
01.2020 - 05.2020
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
Barista
Starbucks
08.2019 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assistant Manager
Burger Parlor
05.2017 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Created the workweek schedules, managing labor increase and decreases.
- Took care of the business produce orders and dry good orders on a weekly basis.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and staffed two locations of the same restaurant.
Education
High School Diploma -
Fullerton High School
Fullerton, CA05.2017
Skills
Strong multitasking
Highly reliable
Outgoing Personality
Customer service expertise
Complex Problem-Solving
Memory retention
Service-oriented mindset
Drink Preparation Techniques
Sales expertise
Fluency in English and Spanish
Honest and Dependable
Fast Learner
Timeline
Bartender
Waterfront Hotel
08.2024 - Current
Bartender
JW Marriott Hotel
05.2022 - 08.2024
Banquet and Fine Dining Server
JW Marriott Hotel
04.2021 - 08.2024
Barista
JW Marriott Hotel
01.2020 - 02.2022
Head Food Runner
JW Marriott Hotel
01.2020 - 05.2020
Barista
Starbucks
08.2019 - 01.2020
Assistant Manager
Burger Parlor
05.2017 - 11.2019
High School Diploma -
Fullerton High School
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