Karla Hernandez
The Bronx,NY
Summary
Dynamic and versatile professional with a proven track record at Barn Joo 35, adept in employee management and customer service. Excelled in enhancing customer satisfaction and maintaining high productivity through effective team training and development. Demonstrated ability to manage high-volume operations and resolve concerns efficiently, contributing to significant improvements in service quality.
Overview
10
10
years of professional experience
Work History
Floor Manager
Barn Joo 35
02.2021 - 10.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 9 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- When needed I cover any position that needed to be field (busser, runner, server, hostess, bartender)
Bartender
One and One
10.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Barista
Martine's Fine Bake Shoppe
09.2020 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Line Cook
LT Burger
07.2020 - 02.2021
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked meals according to recipes and customer specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Private Chef
Christie's New York
11.2019 - 07.2020
- Developed innovative recipes and cooking techniques to continually exceed client expectations.
- Upheld confidentiality agreements with high-profile clientele while providing discrete personal chef services in various settings.
- Demonstrated versatility by preparing various types of cuisine from around the world according to client preferences.
- Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
- Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
- Implemented creative presentation techniques that added visual appeal to dishes while maintaining taste quality.
Line Cook
Fig & Olive
05.2018 - 06.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
Line Cook
L'AMICO
04.2015 - 07.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
High School Diploma -
Herbert H Lehman High School
06.2012
Skills
- Employee Management
- POS Systems
- Policy Enforcement
- Store maintenance
- Team training and development
- Employee Scheduling
- Floor management
- Customer Service
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsTimeline
Bartender
One and One
10.2021 - 08.2022
Floor Manager
Barn Joo 35
02.2021 - 10.2024
Barista
Martine's Fine Bake Shoppe
09.2020 - 05.2021
Line Cook
LT Burger
07.2020 - 02.2021
Private Chef
Christie's New York
11.2019 - 07.2020
Line Cook
Fig & Olive
05.2018 - 06.2019
Line Cook
L'AMICO
04.2015 - 07.2018
High School Diploma -
Herbert H Lehman High School
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