Karla Hernandez
Oxford,MI
Summary
Through my previous experience working in banking (Banamex, Mexico) I gained invaluable experience. I am proficient with customer service, building trusted relationships, and bank staff needs. communication skills. I understand the need for respect, discretion, and honesty with customers which are equally important to me. I am an enthusiastic and positive.
Overview
21
21
years of professional experience
Work History
Insurance Agent
Sellers Insurance Agency
04.2018 - 01.2019
- Collaborated with team members to manage customer flow during peak times effectively.
- Maximized revenue by upselling additional services or promotional packages when appropriate.
- Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Administrative Assistant
Logher
03.2007 - 02.2012
- Delnnivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid .
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bank Teller
Cashier Customer Service
01.1998 - 02.2000
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Graduate Certificate - Certificate
Oakland Literacy Council. (ESL)
Oakland Literacy Council, MI06-2025
Diploma -
The Latinos in Finance Program.
Pontiac, MI10-2024
Diploma - Assertive Communication
Institute Humanist Psychotherapy Gestalt.
Mexico06-2014
Skills
- Highly Organized
- Bi-lingual, Spanish and English
- Patient and Empathetic
- Listening and Comprehension
- Cash Handling
- Professional and Courteous
- Confidentiality and Discretion
- Stress Tolerant
- Relationship Building
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Insurance Agent
Sellers Insurance Agency
04.2018 - 01.2019
Administrative Assistant
Logher
03.2007 - 02.2012
Bank Teller
Cashier Customer Service
01.1998 - 02.2000
Graduate Certificate - Certificate
Oakland Literacy Council. (ESL)
Diploma -
The Latinos in Finance Program.
Diploma - Assertive Communication
Institute Humanist Psychotherapy Gestalt.
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