Karla Hernandez
Augusta,GA
Summary
Highly motivated and ambitious customer service specialist with over 10 years of retail, clerical and management experience in a fast-paced, team-based environment. Proven to handle multiple tasks effectively and thrive under pressure. While providing exceptional customer service, resolving issues efficiently, and maintaining a positive attitude. Committed to delivering and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
Retail Stock/ Sales Associate
Ross Dress For Less
Augusta, GA
08.2022 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Updated merchandise pricing to match new values and special promotional rates.
Waiter
Camino Real
Waynesboro , GA
06.2019 - 03.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Prepared specialty desserts for customers for special occasions.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Service Advisor Assistant/Receptionist
Toyota
Enid Oklahoma
01.2016 - 03.2017
- Maintained a clean reception area, including lounge and associated areas.
- Oversaw daily office operations for staff of 20 employees.
- Composed and drafted all outgoing correspondence and reports for managers.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Scheduled and canceled Appointments
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Met all customer call guidelines including service levels, handle time and productivity.
- Prepared new files and assigned tracking identification numbers.
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Responded to internal and external requests for information.
Retail associate
Buckle
Enid Oklahoma
08.2015 - 01.2016
- Greeted customers promptly.
- Directed customers to store locations.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Created attractive displays to promote items.
- Completed purchases using Point of Sale systems.
- Assisted on sales floor as needed to maintain service standards.
- Oversaw inventory and office supply purchases.
Apprentice
Chipotle Mexican Grill
Cottonwood heights UT
09.2011 - 07.2015
- Conducted exit interviews and verified that employment termination paperwork was completed.
- Supported management in developing and implementing personnel policies and procedures.
- Hired employees and initiated the new hire paperwork process.
- Organized new employee orientation schedules for all new hires.
- Addressed all employee harassment allegations, work complaints and other concerns.
- Developed and facilitated job recruitment fairs.
- Prepared program operating budgets, budget reports and other financial performance reports.
- Analyzed contract performance for budgets and forecasts.
- Exceeded sales goals by at least 15% for 2quarters in a row.
- Greeted customers promptly.
- Directed customers to store locations.
- Received customer payments, totaled bills and calculated taxes.
- Assisted on sales floor as needed to maintain service standards.
- Trained new employees on procedures, customer service and on sales techniques.
- Motivated staff to exceed quotas on a regular basis.
- Resolved escalated customer issues in a timely manner.
- attended meetings, trainings, and conferences as required.
- Controlled Overtime
- Supervised restaurant staff of 40 people
- Trained staff on proper use of equipment, food handling, and portion sizing.
- Estimated amounts and costs of required supplies, such as food, ingredients and uniforms.
Education
Associate of Science - Criminal Justice
Eagle Gate College
Salt Lake CIty2013
High School Diploma -
Millard High
Fillmore UT2011
Skills
- Bilingual
- Highly organized
- Good judgment
- Sales techniques
- Audit reporting
- Strong interpersonal skills
- Requires minimal supervision
- Payment processing
- Inventory management
- Multi-tasking ability
- Adaptability
- Good telephone etiquette
- Scheduling
- Data entry
- Document scanning
- Strong work ethic
- Highly organized
- Strong decision maker
- Quick learner
- Cash flow management
- Multi-line phone talent
- Inventory control
- Effective workflow management
- Effective problem solver
- Punctual
- Customer targeting
- Accurate money handling
- Cleanliness
- Team player
- Item scanning
- Stock rotation
- Display assembly
- Customer assistance
- Supply restocking
- Proper stacking and storage
- Merchandise stocking
- Price checking
- Cleaning procedures
- Loss prevention
- Money handling
Languages
English
Spanish
Timeline
Retail Stock/ Sales Associate
Ross Dress For Less
08.2022 - Current
Waiter
Camino Real
06.2019 - 03.2021
Service Advisor Assistant/Receptionist
Toyota
01.2016 - 03.2017
Retail associate
Buckle
08.2015 - 01.2016
Apprentice
Chipotle Mexican Grill
09.2011 - 07.2015
Associate of Science - Criminal Justice
Eagle Gate College
High School Diploma -
Millard High