Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Hernandez

White Lake

Summary

Dedicated Secretary at Brickstone Landscape & Patio, excelled in office administration and customer service, enhancing business processes through meticulous organization and effective communication. Demonstrated expertise in handling confidential data and optimizing executive schedules, significantly improving operational efficiency.

Overview

8
8
years of professional experience

Work History

Secretary

Brickstone Landscape & Patio
09.2020 - 12.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

1st Shift Supervisor

TriBar Technologies
01.2018 - 09.2020
  • Established effective communication channels between team members, fostering collaboration and problem-solving capabilities.
  • Ensured a safe working environment by enforcing adherence to safety policies and procedures.
  • Boosted customer satisfaction levels with prompt issue resolution protocols that ensured swift rectification of any concerns raised.
  • Developed employees'' skills through regular coaching, feedback, and performance evaluations.
  • Trained new employees and conducted refresher training for current employees.
  • Led daily meetings with staff to discuss goals, challenges faced, and potential improvements in processes or procedures to enhance overall performance.
  • Monitored production quality, addressing issues promptly to minimize defects and maintain high standards.
  • Trained new employees and delegated daily tasks and responsibilities.

Sales Associate

Children’s Place
10.2016 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

International Tech Academy
Pontiac
06.2014

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Schedule management

Languages

Spanish
Native or Bilingual

Timeline

Secretary

Brickstone Landscape & Patio
09.2020 - 12.2024

1st Shift Supervisor

TriBar Technologies
01.2018 - 09.2020

Sales Associate

Children’s Place
10.2016 - 12.2018

International Tech Academy

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Karla Hernandez