Karla Hess
HR Manager
Joplin,Mo.
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Branch/HR Manager
Adecco Staffing
Joplin, Mo.
08.2013 - Current
- Plans, directs and controls all phases of successful operation within branch.
- Develops staff members so that each member is fully trained and utilized to optimum level.
- Managed over 500 employees for our clients.
- Performs sales and customer service activities with assigned clients to increase profit.
- Manages process of recruiting and hiring branch sales and service staff.
- Schedules and conducts regular staff meetings.
- Audits and monitors activities of staff to ensure branch is providing optimum service levels.
- Conducts performance evaluations and prepares developmental plans for branch staff.
- Monitors branch’s workers’ compensation and unemployment claims to minimize Branch’s exposure and expenses.
- Ensures all federal, state, local notices and licenses are current and posted.
- Develops and implements branch revenue and expense forecasts.
- Identifies and develops local opportunities for increased exposure, (such as Chamber events and job fairs).
- Working knowledge of labor and employment laws.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Managed employee disputes by employing conflict resolution techniques.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Senior Recruiter
09.2004 - 08.2013
- Interviews hire and place fulltime, temporary, and salaried employees.
- Identify qualified employees through recruiting and interviewing activities to create inventory sufficient to meet current and future client needs.
- Provide proficient level of counseling, coaching, and investigating as needed.
- Help develop skills in other staff members to provide high level of service to clients, and potential customers.
- Work closely with many companies, handling their temporary and professional openings.
- Fill and service client orders by maximizing the use of Adecco’s office technology, which includes Customer Match and BullHorn Database.
- Hold job fairs for clients in many cities around the tri-state area.
- Travel within our territory to maintain current client relationships and to obtain new clients.
- Set own priorities, schedule daily events, make cold calls, and have working knowledge of labor and employment laws, manage multiple tasks and meet deadlines.
- Maintain compliance with company policies and procedures.
- Consult and coordinate with Branch Manager and other office staff to better understand client needs, maximize level of service, encourage relationship building, provide cost effective service solutions to customer demands and methodologies to achieve and exceed Adecco financial goals and objectives.
Medical and Donor Coordinator
Bio Life Plasma Services
Joplin, Mo.
11.1998 - 04.2004
- Maintain complete and accurate records in accordance with cGMP and (SOP) Standard Operating Procedures.
- Maintain orderly filing systems, purging records as needed.
- Take and record donor pulse, blood pressure, temperature, and ask series of medical questions.
- Perform finger stick and record other donor measures to including hematocrit, total protein, and weight.
- Comply with federal, state, local and company-specific regulations related quality of product, employee, and donor safety and to proper performance of everyday activities.
- Skills All Microsoft Office applications, Adobe Reader, Internet research, 10-Key.
- Trained and experienced in US Verify Training Adecco Management and Sales training.
Education
Psychology
Missouri Southern State University
Joplin, MO 08.1996 - 05.1998
Skills
Compensation and benefits
Equal opportunities facilitation
Personnel recruitment
Payroll coordination
Compensation management
Employee retention
Performance management
HR processes
Records management
Recruitment
Training and mentoring
Talent management
Risk management
Microsoft Office proficiency
Recruitment strategies
Timeline
Branch/HR Manager
Adecco Staffing
08.2013 - Current
Senior Recruiter
09.2004 - 08.2013
Medical and Donor Coordinator
Bio Life Plasma Services
11.1998 - 04.2004
Psychology
Missouri Southern State University
08.1996 - 05.1998