Karla Hill
North Springfield,VT
Summary
Service Coordinator with extensive experience in client advocacy and resource optimization. Proven ability to develop tailored service plans and enhance communication, resulting in improved client well-being and timely access to essential services. Recognized for strategic planning and effective crisis intervention skills, ensuring high-quality support delivery.
Overview
13
13
years of professional experience
Work History
Service Coordinator
HCRS
07.2012 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency .
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs, such as outside therapists.
- Established and maintained relationships with key stakeholders.
- Conducted home visits monthly or as needed.
- meetings with teams member's such as guardian's, and other family member's as well as other entities of the agency.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Communicated with clients and service providers to provide updates on work progress.
- requested monthly tracking data that followed the ISA as needed and planned.
- Completed person center planning annually with the individual, and or with families & SLP's.
Education
High School Diploma -
06-1992
- Awarded Health and human services.
- Honor Roll 1'st 3rd' and 4th of senior year.
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Individualized service plans
- Resource utilization
- Needs assessment
- Detail orientation
- Ongoing client support
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Multitasking
- Relationship building
- Attention to detail
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Team building
- Issue research
- Teamwork
- Reliability
- Team collaboration
- Effective communication
- Self motivation
- Professionalism
- Strategic planning
- Time management abilities
- Workflow optimization
CPR/ first aid
I am certified as needed by the agency.
Timeline
Service Coordinator - HCRS
07.2012 - Current
Springfield High School - High School Diploma,
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