Karla Ibarra
Fort Worth,TX
Summary
Professional employee eager to contribute to business success. Experience providing quality work to exceed expectations and brings reliability combined with focus on customer satisfaction and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Fort Worth, TX
07.2021 - 07.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Informed customers about daily specials in an engaging manner.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Wiped down tables and equipment, swept and refilled stock.
Cashier
Ace Hardware
Fort Worth, TX
04.2021 - 07.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
North Side High School
Fort Worth, TX06-2021
Skills
- Customer Service
- Food Preparation
- Drive-Thru Operations
- Beverage Preparation
- Clear Communication
- Ordering Procedures
- Store Opening and Closing
- Teamwork and Collaboration
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
Food Handler Certificate
Issued: 02/28/2022
Timeline
Crew Member
McDonald's
07.2021 - 07.2024
Cashier
Ace Hardware
04.2021 - 07.2021
High School Diploma -
North Side High School
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