Summary
Overview
Work History
Education
Skills
Leadership and Volunteer Work
Timeline
Generic

Karla Johnson

Brooklyn,NY

Summary

Friendly Wheelchair Agent with a positive attitude and in-depth knowledge ensuing procedures of the airlines. Assisting passengers who include the elderly, injured, and sick to and from assigned gates. Customer service role including informing individuals of flight departures and arrivals.

Overview

7
7
years of professional experience

Work History

Wheelchair Agent

Eulen America At JFK Airport
Jamaica, NY
05.2022 - Current
  • Escort passengers in wheelchairs and those of the disabled from check in area to aircraft and between terminals.
  • Assist and supervise unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.

Violence Interpreter

Both Sides Of The Violence SYEP
Brooklyn, NY
07.2022 - 08.2022

Canvass neighborhoods and worked alongside community leaders to prevent violence; both gun violence and domestic violence.

Attend community events and gatherings to further pursue an outreach for the youth and victims of violence.

Door Monitor/Security Guard

ABM Industries At JFK Airport
Queens, NY
06.2021 - 04.2022
  • Greeted and directed passengers to cultivate a welcoming atmosphere while making safety top priority.
  • Securely monitor alarmed doors

Scanner/Cashier

Super Foodtown Of BedStuy
Brooklyn, NY
04.2020 - 05.2021
  • Gathered, sorted and scanned documents to enter into computer system.
  • Responsible for scanning items into the system and ensuring the correct price tags are presented throughout the store.

Package Handler

FedEx Ground Warehouse
Brooklyn, NY
11.2019 - 03.2020
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.

Sales Associate

Gap Factory
Brooklyn , NY
05.2019 - 11.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Staff Assistant

Kiddies Academy Of Williamsburg
Brooklyn, NY
07.2019 - 08.2019

Coordinated and illustrated educational activities for children.

● Ensured the safety and well being of children both inside and outside of the daycare.

Key Holder

Payless Shoesource
Brooklyn, NY
03.2017 - 05.2019
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.

Stock Associate

Hollister Co.
New York, NY
09.2016 - 03.2018
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.

Education

Bachelors Of Arts - Law And Society

John Jay College CUNY
New York, NY
01.2024

Associate In Science - Criminal Justice

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2019

Skills

  • Teambuilding
  • Flexible and Adaptable
  • Excellent Communication
  • Active Listening

Leadership and Volunteer Work

Campus Life Peer Leader at LaGuardia Community College February 2019

● Provided support and guidance for incoming freshmen of LaGuardia during orientation

Seminars.

● Mentored new students and prepared them for life at LaGuardia

Timeline

Violence Interpreter

Both Sides Of The Violence SYEP
07.2022 - 08.2022

Wheelchair Agent

Eulen America At JFK Airport
05.2022 - Current

Door Monitor/Security Guard

ABM Industries At JFK Airport
06.2021 - 04.2022

Scanner/Cashier

Super Foodtown Of BedStuy
04.2020 - 05.2021

Package Handler

FedEx Ground Warehouse
11.2019 - 03.2020

Staff Assistant

Kiddies Academy Of Williamsburg
07.2019 - 08.2019

Sales Associate

Gap Factory
05.2019 - 11.2019

Key Holder

Payless Shoesource
03.2017 - 05.2019

Stock Associate

Hollister Co.
09.2016 - 03.2018

Bachelors Of Arts - Law And Society

John Jay College CUNY

Associate In Science - Criminal Justice

LaGuardia Community College of The City University of New York
Karla Johnson