Karla King
Sarasota,FL
Summary
Driven professional equipped with unique blend of experience shaped through various roles in banking, customer service, and account management. Highly adept at managing multiple projects simultaneously while balancing higher education pursuits and independently raising a child with resilience and adaptability. Expert at cultivating robust relationships, nurturing growth-oriented mindsets, delivering clear, transparent communication, to foster success across diverse environments, and underscoring dynamic professional presence. Enthusiastically seeking to apply diverse skill set in a compassionate role within progressive organization, delivering added value and innovative insights.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Household Manager
Self-employed
10.2012 - Current
- Pioneered design and implementation of diverse extracurricular activities geared towards empowering growth mindset, resulting in 40% improvement in academic performance and behavioral conduct.
- Established and enforced age-appropriate chores, recognized targeted behaviors to promote self-control, self-confidence, and responsibility, resulting in 25% increase in positive behavior and 15% improvement in household efficiency.
- Utilized strong budget management skills to identify areas of unnecessary spending and effective cost-cutting measures, resulting in 8% reduction in weekly grocery spending over two years, leading to overall savings of $2080.
- Led conflict resolution efforts by promoting respect for individual differences and understanding, resulting in improved communication and collaboration within household.
- Managed all aspects of household maintenance to improve energy efficiency and various preventative measures, leading to 25% savings in utility and repair costs within one year.
Sales and Service Representative II
First Citizens Bank
09.2019 - 09.2020
- Promoted value-added products and services to customers, leveraging strong interpersonal and communication skills, resulting in 40% monthly increase in consumer deposit averages and $300,000 total business revenue increase within first quarter.
- Implemented and maintained detailed records of client interactions and feedback, utilizing advanced data analysis techniques to identify key trends and optimize account management practices, achieving 15% improvement in operational efficiency.
- Developed and nurtured robust client relationships built on trust and integrity, serving as main liaison for 60+ operating accounts, achieving 30% increase in overall customer satisfaction and long-term loyalty.
- Coordinated with cross-functional teams to identify root causes of customer escalations and implemented proactive solutions, reducing complaints by 90% in one quarter and elevating customer satisfaction.
Branch Banker II
Truist Financial Corp
12.2018 - 09.2019
- Initiated contact with current and prospective clients to evaluate financial needs and maximize sales opportunities, resulting in over $400k new business for three consecutive months.
- Identified and resolved complex client discrepancies related to ATM machines, online banking, wire transfers, and fraudulent activity claims, improving customer satisfaction by 80%.
- Analyzed customers' credit and financial information to assess risks related to loans and other banking products, resulting in 20% reduction in loan defaults and 35% increase in loan approvals.
- Cultivated relationships with mortgage and wealth management partners to provide appropriate referrals and solutions, increasing overall branch revenue and growth by 30%.
Customer Service Representative II
Fidelity Bank
06.2017 - 12.2018
- Conducted detailed financial reviews using marketing software tools, in-branch selling, and outbound calling, resulting in 60% increase in client retention and 30% reduction in customer complaints.
- Generated $225,000 new revenue through customer profiling, cross-selling, and networking within local community over 3 months.
- Initiated and facilitated opening, closing, and modifying of deposit accounts, resulting in 25% increase in customer satisfaction and 20% increase in monthly account activity.
- Collaborated with 100+ clients to establish clear financial goals, educate and advise on effective financial planning techniques, leading to 40% increase in long-term savings and investment goals achieved.
Lead Teller
Wells Fargo
06.2015 - 06.2017
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Coached tellers on bank products and customer service techniques to meet weekly referral goals.
- Managed and balanced daily cash deposits, audits, general ledger accounts, and vault inventory with 0% error rate.
Education
Bachelor of Arts - Psychology, Children's Behavioral Health
University of South Florida
Sarasota, FL08.2025
Certified Youth Empowerment Coach -
The Coach Training Academy
Sarasota, FL08.2023
Certified Women Empowerment Coach -
The Coach Training Academy
Sarasota, FL08.2023
Basic Life Support (BLS) -
American Safety And Health Institute
Sarasota, FL05.2023
Associate of Arts (A.A.) Social Work -
State College of Florida
Bradenton, Florida 05.2023
Certified Loan Signing Agent -
Loan Signing System
Sarasota, FL11.2020
State of Florida -
Notary Public
Remote07.2019
Skills
- Account Management
- Relationship Building
- Effective Communication
- Emotional Intelligence
- Conflict Resolution
- Time Management
- Microsoft Office
- Strategical Thinking
- Open-Mindedness
- Operational Planning
Certification
- Mentor - Big Brothers, Big Sisters 2021-2022
Timeline
Sales and Service Representative II
First Citizens Bank
09.2019 - 09.2020
Branch Banker II
Truist Financial Corp
12.2018 - 09.2019
Customer Service Representative II
Fidelity Bank
06.2017 - 12.2018
Lead Teller
Wells Fargo
06.2015 - 06.2017
Household Manager
Self-employed
10.2012 - Current
Bachelor of Arts - Psychology, Children's Behavioral Health
University of South Florida
Certified Youth Empowerment Coach -
The Coach Training Academy
Certified Women Empowerment Coach -
The Coach Training Academy
Basic Life Support (BLS) -
American Safety And Health Institute
Associate of Arts (A.A.) Social Work -
State College of Florida
Certified Loan Signing Agent -
Loan Signing System
State of Florida -
Notary Public
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