Karla Koone
Monroe,NC
Summary
I am an articulating Dental Assistant 2, driven to succeed. I graduated from North Carolina Dental Assistant Training School in 2018. I have multiple customer service skills and rarely meet a stranger. I am a determined young women ready to put more of my skills to work Outside of the dental field. thank you for your consideration.
Overview
6
6
years of professional experience
Work History
Dental Assistant Extern
Dr. Stephen Merrell, DMD
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Scheduled cleanings and dental appointments for patients using dentrix.
- Entered patient data into dental records system using dentrix and observed all confidentiality rules to maintain patient privacy.
Dental Assistant II
Edgewater Family Dentistry
2023.09 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Customer Service Representative
Icon Aerospace
2022.02 - 2023.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Dental Assistant/treatment Coordinator
Dawson Modern Dentistry
2021.04 - 2022.02
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Dental Assistant
Hanfield Village Dental Care
2018.04 - 2020.10
- Laid out dental instruments and equipment before procedures.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Supported dentist chairside with procedures including RCT, Restorative and Oral surgery.
Cashier
Tractor Supply
2018.03 - 2018.09
- Drove sales and add-on purchases by promoting specific item options to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Presented friendly and positive attitude while communicating clearly with customers and colleagues.
- Greeted incoming customers and provided personable and knowledgeable service.
Education
DAII Certificate - Dental Assisting
North Carolina Dental Assistant Training School
Charlotte NC 10.2018
Skills
- Excellent with kids
- Time management skills
- File/records maintenance
- Restorative dentistry
- Quick learner
- Excellent communication
- Dental staff support
- Dentrix proficiency
- Sterilization techniques
- Excel
Timeline
Dental Assistant II
Edgewater Family Dentistry
2023.09 - Current
Customer Service Representative
Icon Aerospace
2022.02 - 2023.08
Dental Assistant/treatment Coordinator
Dawson Modern Dentistry
2021.04 - 2022.02
Dental Assistant
Hanfield Village Dental Care
2018.04 - 2020.10
Cashier
Tractor Supply
2018.03 - 2018.09
Dental Assistant Extern
Dr. Stephen Merrell, DMD
DAII Certificate - Dental Assisting
North Carolina Dental Assistant Training School
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