Karla Koone
Monroe,NC
Summary
I am an articulating Dental Assistant 2, driven to succeed. I graduated from North Carolina Dental Assistant Training School in 2018. I have multiple customer service skills and rarely meet a stranger. I am a determined young women ready to put more of my skills to work Outside of the dental field. thank you for your consideration.
Overview
6
6
years of professional experience
Work History
Dental Assistant Extern
Dr. Stephen Merrell, DMD
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Scheduled cleanings and dental appointments for patients using dentrix.
- Entered patient data into dental records system using dentrix and observed all confidentiality rules to maintain patient privacy.
Dental Assistant II
Edgewater Family Dentistry
09.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Customer Service Representative
Icon Aerospace
02.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Dental Assistant/treatment Coordinator
Dawson Modern Dentistry
04.2021 - 02.2022
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Dental Assistant
Hanfield Village Dental Care
04.2018 - 10.2020
- Laid out dental instruments and equipment before procedures.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Supported dentist chairside with procedures including RCT, Restorative and Oral surgery.
Cashier
Tractor Supply
03.2018 - 09.2018
- Drove sales and add-on purchases by promoting specific item options to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Presented friendly and positive attitude while communicating clearly with customers and colleagues.
- Greeted incoming customers and provided personable and knowledgeable service.
Education
DAII Certificate - Dental Assisting
North Carolina Dental Assistant Training School
Charlotte NC 10.2018
Skills
- Excellent with kids
- Time management skills
- File/records maintenance
- Restorative dentistry
- Quick learner
- Excellent communication
- Dental staff support
- Dentrix proficiency
- Sterilization techniques
- Excel
Timeline
Dental Assistant II
Edgewater Family Dentistry
09.2023 - Current
Customer Service Representative
Icon Aerospace
02.2022 - 08.2023
Dental Assistant/treatment Coordinator
Dawson Modern Dentistry
04.2021 - 02.2022
Dental Assistant
Hanfield Village Dental Care
04.2018 - 10.2020
Cashier
Tractor Supply
03.2018 - 09.2018
Dental Assistant Extern
Dr. Stephen Merrell, DMD
DAII Certificate - Dental Assisting
North Carolina Dental Assistant Training School
Similar Profiles
Angela LopezAngela Lopez
Dental Office Manager at Stephen B. Newsome, DMD PADental Office Manager at Stephen B. Newsome, DMD PA
Angela LoguidiceAngela Loguidice
Office Manager at Stephen B. Newsome, DMDOffice Manager at Stephen B. Newsome, DMD
Hailey AtkinsonHailey Atkinson
Office Assistant at Debra L. Miller DMD, Dr. Aaron P. Frantz DMDOffice Assistant at Debra L. Miller DMD, Dr. Aaron P. Frantz DMD