Karla Lambertucci
SC
Summary
Outgoing and well-organized employee, with exceptional coordination and interpersonal skills proficient in English and Spanish. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detailed oriented team-player with experience in customer service and insurance sales, easily adaptable to fast-paced environments and strong work ethic.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
First Franklin Financial
10.2022 - Current
- Trained and directed new employees in call script use, conflict resolution, data entry, and policy and procedures practices to boost customer satisfaction ratings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reviewed credit applications for risk factors and credit worthiness.
- Complied with regulatory guidelines and requirements.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Life Insurance Sales Representative
American Income Life Insurance Company
05.2022 - 08.2022
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sought out new client relationships through networking, direct referrals, lead databases and cold calling.
- Handled approximately 1,250 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing life insurance coverage.
- Customized existing insurance products to suit individual needs based on customer analysis.
Front Desk Administrator
Fiesta Grill
07.2021 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
- Developed relationships with suppliers in order to facilitate profitable business transactions.
- Was in charge of payment processing and providing customers with receipt, proper bills and change.
Education
Associate of Arts - Business Administration And Management
Tri-County Technical College
Pendleton, SC05.2025
High School Diploma -
Pickens High School
Pickens, SC05.2021
Skills
- Document control
- Cash handling /payment processing
- Customer Service
- Office Administration
- Product Knowledge
- Complaint Handling
- Conflict Resolution
- Microsoft Outlook
- Account Management
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
First Franklin Financial
10.2022 - Current
Life Insurance Sales Representative
American Income Life Insurance Company
05.2022 - 08.2022
Front Desk Administrator
Fiesta Grill
07.2021 - 04.2022
Associate of Arts - Business Administration And Management
Tri-County Technical College
High School Diploma -
Pickens High School
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