Karla Leal
San Fernando,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Front End Team Member
Costco
Northridge, California
11.2025 - 12.2026
- Maintained cleanliness and organization in merchandise displays and shopping areas.
- Collaborated with team members to restock shelves and manage inventory levels.
- Operated cash registers efficiently during high-volume sales periods.
- Assisted members with product inquiries and provided exceptional service.
Guest Advocate
Target
La Cañada Flintridge, California
10.2023 - 11.2025
- Handled customer transactions using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor.
- Resolved customer issues promptly and effectively.
- Educated customers on promotions and store policies.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
Merchandise Associate
HomeGoods
Granada Hills, CA
08.2021 - 11.2022
- Collaborated with team to restock shelves and ensure product availability.
- Printed labels and tags for for-sale merchandise.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
Sales Associate
Bath & Body Works
Woodland Hills, California
08.2020 - 03.2021
- Assisted customers in selecting products and providing personalized recommendations.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Operated point-of-sale system for efficient transaction processing.
Fulfillment Expert
Target
Granada Hills, California
10.2019 - 12.2019
- Received and processed online orders for timely fulfillment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education
Cesar E Chavez Learning Academies
San Fernando , CASkills
- Customer issue resolution
- Returns management
- Attention to detail
- Customer service
- Cash handling experience
- Language proficiency
- Strong empathy
- Verbal and written communication
Timeline
Front End Team Member
Costco
11.2025 - 12.2026
Guest Advocate
Target
10.2023 - 11.2025
Merchandise Associate
HomeGoods
08.2021 - 11.2022
Sales Associate
Bath & Body Works
08.2020 - 03.2021
Fulfillment Expert
Target
10.2019 - 12.2019
Cesar E Chavez Learning Academies