Karla Leon
Phoenix,AZ
Summary
Accomplished Barber bringing 20 years of industry experience. Driven operations manager with passionate and visionary style. Decisive leader and organizational problem solver.
Results-oriented Barber driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond.
Accomplished team leader, business manager and customer relations expert with extensive experience in cutting, styling and managing care of hair through effective product recommendations. Currently licensed in Arizona.
Overview
6
6
years of professional experience
Work History
Master Barber
Studio X Barbershop
02.2023 - Current
- Used clips and shears to complete various types of fades, shaves and cuts.
- Styled hair according to customer preferences.
- Completed full and partial shaves with clippers and standard and straight razors.
- Consulted with clients to assess personal style preferences and unique needs.
- Managed business customer service, responding to requests and concerns promptly.
- Maintained master calendar of appointments and employee shifts.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Counted and documented opening and closing cash amounts daily.
Barbershop Manager
Studio By Kleon
11.2019 - 01.2022
- Used clips and shears to complete various types of fades, shaves and cuts.
- Styled hair according to customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated customers on products to maximize benefits.
- Managed business customer service, responding to requests and concerns promptly.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Evaluated report data to proactively adjust and enhance operations.
- Prepared and recommended long-range plans for development of department personnel.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Licensed Barber
Sal's Barbershop
06.2017 - 10.2019
- Used clips and shears to complete various types of fades, shaves and cuts.
- Styled hair according to customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated customers on products to maximize benefits.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed full and partial shaves with clippers and standard and straight razors.
- Managed business customer service, responding to requests and concerns promptly.
- Consistently received positive performance reviews from guests.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Completed in-home services for elderly clients unable to travel to salon.
- Maintained master calendar of appointments and employee shifts.
- Answered over 10 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Devised marketing and sales strategies to maximize business success.
Education
No Degree - Small Business Management
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2023
No Degree - Real Estate
American Realty Academy
15650 N Black Canyon Hwy, Unit B23507.2022
High School Diploma -
Precision High School
3906 E Broadway RD Phoenix, AZ06.2005
Skills
- Operational Efficiency
- Business Administration
- Scalp Massages
- Industry Standards
- Client Consultations
- Sales Documentation
- Networking Expertise
- Customer Loyalty
- Sterilize Instruments
- Facility Maintenance
- Outstanding Customer Service
- Team Collaboration
- Intake Forms
- Opening and Closing Procedures
Accomplishments
Magazine articles in 2022-2023
Awards 2017-2019
Business owner
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Master Barber
Studio X Barbershop
02.2023 - Current
Barbershop Manager
Studio By Kleon
11.2019 - 01.2022
Licensed Barber
Sal's Barbershop
06.2017 - 10.2019
No Degree - Small Business Management
Maricopa Community Colleges - Phoenix College
No Degree - Real Estate
American Realty Academy
High School Diploma -
Precision High School
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