Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Licerio

Las Vegas

Summary

Dynamic and dedicated professional with extensive experience in customer service at Circle K and Pollo Loco. Proven ability in cash handling and maintaining a clean environment, while demonstrating patience and empathy to enhance customer satisfaction. Recognized for improving operational efficiency and consistently meeting business needs through a strong work ethic.

Overview

20
20
years of professional experience

Work History

Cashier

Cirlce K
06.2021 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier

Pollo Loco
01.2018 - 05.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Housekeeping Room Attendant

Pechanga Resort Casino
03.2013 - 12.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Housekeeping Room Attendant

Ritz-Carlton
01.2005 - 11.2017
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Education

No Degree -

Dana Hills High School
Dana Point, CA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing

Languages

English
Spanish

Timeline

Cashier

Cirlce K
06.2021 - 11.2024

Cashier

Pollo Loco
01.2018 - 05.2021

Housekeeping Room Attendant

Pechanga Resort Casino
03.2013 - 12.2017

Housekeeping Room Attendant

Ritz-Carlton
01.2005 - 11.2017

No Degree -

Dana Hills High School

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Karla Licerio