Karla Lituma

- Tend to several phone lines at one time

- Maintain an organized reception area, enhancing client experience and office aesthetics.

- Schedule appointments and meetings for staff, optimizing calendar management and resource availability

- Process incoming and outgoing mail, ensuring timely delivery and communication flow.

- Managed client accounts, ensuring satisfaction and prompt resolution of issues.

- Developed tailored solutions to meet client needs and enhance retention rates.

- Coordinated with internal teams to facilitate communication and project delivery.

- Conducted regular account reviews to assess performance and identify growth opportunities.

- Constantly trained to gain knowledge and evolve my role

- Pre-authorize insurances

- Professionally handled all interoffice communication via phone, email, fax, and in person

- Pre-screening of patients

- Explaining of exam process

- Assisting doctors

- Maintaining accurate patient records

- Cleaning and maintaining appliances

- Scheduling meeting and appointments

- Manage schedule book according to company guidelines