Karla Lopez
Summary
To obtain a career in where I can use my education and personal skills to help others. Well-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
25
25
years of professional experience
Work History
Human Resources Specialist
South Plains Rural Health Services
06.2017 - Current
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Created and delivered HR training sessions to staff, managers and executives.
Texas Works Advisor II
Health & Human Services
08.2012 - 06.2017
- Accurately determine eligibility for TANF, Food Stamps and/or Medicaid Programs
- Responsible for interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements
- Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints
- Responsible for carrying a case load of monthly cases that have to be completed on a timely basis.
Liaison/teaching assistant
Whitharral ISD
10.2009 - 08.2012
- Liaison between school personal and parents of non- English speaking parents, Responsible for the daily activity of the online Spanish classes through Rosetta Stone
- Also responsible for the daily operation of the child nutrition program overseen by the education service center.
Assistant Manager
Continental Credit
08.1998 - 05.2003
- Responsible for providing outstanding customer service, Assisted the Branch Manager in maintaining a well-run and profitable traditional installment loan office, obtained confidential information for loan applications and answer customer questions
- Also managed servicing and collections activities of accounts, along with educated customers in making financial decisions.
Education
No Degree - Human Development And Family Studies
Texas Tech University
Lubbock, TX09.2015
Associate of Science -
South Plains College
05.2012
Skills
- Ability to communicate orally and in writing Knowledge of interviewing techniques to obtain highly personal information makes inquiries, and resolve conflicting statements Ability to listen to clients, elicit, relate and evaluate information; and interpret terms Ability to complete work within specified deadlines Ability to read, understands and apply a variety of interrelated instructions, such as those found in guidelines, regulations and policies Ability to establish priorities according to relative importance and deadlines; set goals; and manage time efficiently Ability to identify conflicting information provided by the clients or their authorized representatives Ability to operate computer equipment, email and web browsing Excellent bilingual skills
- Organizational Development
- Staff Management
- Benefits Administration
- Management Development
- Confidential Document Control
- Personnel Recruitment
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
South Plains Rural Health Services
06.2017 - Current
Texas Works Advisor II
Health & Human Services
08.2012 - 06.2017
Liaison/teaching assistant
Whitharral ISD
10.2009 - 08.2012
Assistant Manager
Continental Credit
08.1998 - 05.2003
No Degree - Human Development And Family Studies
Texas Tech University
Associate of Science -
South Plains College
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