Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Karla Lopez

Casselberry,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Marshall's
Hollywood, FL
08.2023 - 12.2023

• Managed point of sale transactions with accuracy and efficiency.
• Handled cash transactions and maintained proper accounting records.
• Processed returns according to company policies and procedures.
• Provided exceptional customer service to ensure a positive shopping experience.
• Facilitated exchanges for customers in a timely and professional manner.
• Managed inventory levels to meet customer demand and reduce overstock.

Verizon Wireless
Miami Beach, FL
03.2021 - 09.2021

• Utilized strong sales skills to drive revenue and exceed sales targets.
• Resolved complex problems efficiently and effectively to ensure customer satisfaction.
• Delivered exceptional customer service by addressing inquiries and concerns promptly.
• Demonstrated expertise in wireless technology products to assist customers in making informed decisions.
• Conducted engaging product demonstrations to showcase key features and benefits to customers.

Pride Staff
Miami, FL
10.2014 - 03.2019

Maintained order and safety through effective crowd control techniques.
Managed access control to ensure only authorized individuals entered designated areas.
Performed diligent surveillance monitoring to detect and prevent security threats.

Metro PCS by T Mobile
Hollywood, FL
04.2015 - 10.2018

Provided exceptional customer service to ensure a positive shopping experience for all patrons.
• Utilized effective sales techniques to maximize revenue and meet sales targets.
• Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
• Managed inventory efficiently to prevent stockouts and minimize overstock.
• Implemented upselling techniques to increase average transaction value and drive revenue.

Education

Associate of Arts And Sciences - Nursing

Broward College
Pembroke Pines, FL
03-2023

GED - High School Diploma

Sheridan Technical College
Hollywood, FL

Bachelor of Science - Nursing

University of Central Florida
Orlando, FL

Skills

  • Fluent Bilingual Communication
  • Supervisory Experience
  • Performance-Based Sales
  • Critical Thinking
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Microsoft Office
  • Excellent Communication
  • Relationship Building

References

  • JOSHUA, LOPEZ, MANAGER, (786)318-8878, JIMMYJOHNS
  • LUYEN, TRAN, CO-WORKER, (954)609-0147, PRIDE STAFF
  • KATHERINE, CRESPO, MANAGER, (786)678-6046, METRO PCS

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Marshall's
08.2023 - 12.2023

Verizon Wireless
03.2021 - 09.2021

Metro PCS by T Mobile
04.2015 - 10.2018

Pride Staff
10.2014 - 03.2019

Associate of Arts And Sciences - Nursing

Broward College

GED - High School Diploma

Sheridan Technical College

Bachelor of Science - Nursing

University of Central Florida
Karla Lopez