Karla M. Lopez
Santa Ana,CA
Summary
Detail-oriented Office Administrator with extensive experience in clerical functions, skilled in ensuring accuracy and compliance across all operations. Committed to continuous improvement and efficiency, consistently contributing to organizational growth. Proven ability to manage multiple tasks while maintaining high standards of professionalism.
Detail-oriented Student Services Representative with a strong background in processing student records and ensuring accuracy in administrative tasks. Proven expertise in managing grading documentation, preparing new student files, and facilitating effective communication between students and faculty. Familiar with medical office operations, including patient admission and insurance verification, enhancing workflow efficiency within both educational and healthcare settings. Committed to leveraging organizational skills to contribute to an efficient and supportive environment for students and patients alike.
Overview
14
14
years of professional experience
Work History
Grading – Student Services
California Coast University
Santa Ana, CA
01.2007 - 05.2020
- Ensured timely posting of test submissions (Scantron tests).
- Maintained strict adherence to established Student Services procedures.
- Methodically reviewed and ensured that the data in the grading system accurately matched 100% with hard copies of test submissions after they were scanned.
- Demonstrated ability to perform daily tasks with no supervision.
- Processed course and final examinations requests
- Oversaw that the enrolling documentation was accurate and official
- Assembled students’ new files
- Electronically filed documents into the company database (Zyfind).
- Efficiently scanned, indexed, and archived new and old files in the database
- Identified and classified important old files’ documents for scanning and filing in the database before physical files were destroyed
- Logged essay submissions in students’ electronic files and faculties’ queue
- Recovered and resent copies of essays requested by students or faculty
- Mailed out grade reports and students' certificates.
- Documented conversations with students
- Updated students’ information
- Proactively followed-up on students who scored below average or had pending assignments and encouraged them to submit assignments
- Answered phone calls regarding students’ grades and resolved grading issues
- Worked with two computers, using different systems simultaneously.
- Sent reminders, letters, or requests to students using Microsoft Word.
- Promptly addressed requests or issues from students, or faculty, via Microsoft Outlook.
- Numerical filing.
- Produced Excel tables to keep track of new files I received.
- Meticulously ensured that new files' sensitive information, such as social security numbers, bank accounts, and credit card numbers, were removed.
- Assisted Student Services with phone calls when short on personnel
Patient Admissions Representative
Saddleback Hospital
Laguna Hills, CA
08.2006 - 01.2007
- Obtained necessary signatures for privacy laws and consent for treatment.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Answered phones promptly in a professional manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Verified demographics and insurance information to register patients in computer system.
- Obtained informed consent and payment documentation from patients and filed in system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Education
HiSet Certificate -
ABC Adult School
Cerritos, CA03.2025
Medical Billing and Office Management -
New Bridge College
Santa Ana, CASkills
- Microsoft Outlook
- Microsoft Word
- Excel
- Medisoft
- Zyfind
- Typing
- Translating
- Critical attention to detail
- Proficient analytical thinking
- Efficient organizational skills
- Effective problem-solving skills
- Efficient, quality-focused, and proactive
- Exceptional verbal and written communication skills
- Ability to handle fluctuations in workload and multitask while meeting deadlines
- Ability to work independently as well as collaborating with a team
- Proficient in Microsoft Office applications
- High accuracy in data entry
- Computer literacy
- Multitasking several programs and quickly adjusts to new software
- Operating and troubleshooting scanners, copy machines, and printers
- Proficient ensuring customer service satisfaction and building long-term customer relationships
- Bilingual, fluent Spanish speaker
Languages
Spanish
Professional
Timeline
Grading – Student Services
California Coast University
01.2007 - 05.2020
Patient Admissions Representative
Saddleback Hospital
08.2006 - 01.2007
HiSet Certificate -
ABC Adult School
Medical Billing and Office Management -
New Bridge College
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