Karla Lopez
Hendersonville,NC
Summary
Dedicated customer-focused professional with a strong background in sales, customer service and banking, bringing over 7 years of experience, delivering exceptional service, and building lasting client relationships. Skilled in understanding customer needs, resolving issues efficiently, and promoting products and services that enhance client satisfaction and loyalty. Recognized for a friendly, solution-oriented approach, and a passion for helping customers achieve their goals in fast-paces, team-driven
Overview
5
5
years of professional experience
Work History
Senior Universal Banker
First Citizens Bank
Asheville, NC
12.2025 - Current
- Oversaw daily operations of branch, ensuring compliance with financial regulations and policies.
- Analyzed customer needs to provide tailored financial solutions, increasing cross-selling opportunities.
- Opened accounts ranging from savings and checking to business, IRAs, trusts and estate accounts.
- Maintained the vault throughout the day making sure its in balance at the end of the day.
- Initiated community outreach programs to strengthen client relationships and boost branch visibility.
- Managed high-net-worth client portfolios, ensuring optimal investment decisions and asset allocation based on risk tolerance and financial goals.
- Opened loans, lines of credit and recommended various products to help clients with their credit.
Universal Banker
HomeTrust Bank
Fletcher, NC
07.2025 - 12.2025
- Resolved customer issues by providing effective solutions and support.
- Utilized banking software for transaction processing and record management.
- Opened new accounts for customers, including certificate of deposits, checking and saving accounts.
- Trained 50+ employees in robbery response, evacuation procedures, and fraud prevention awareness.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to salsify needs and protect bank reputation.
Retail Development Manager
BeautyBio
Charlotte, NC
04.2023 - 06.2024
- Developed and managed 158 retail accounts across the Southeast market, driving brand growth and regional performance
- Achieved a 149% year-over-year sales increase during the programs ramp-up phase.
- Led and coached a team of seven brand ambassadors, achieving the highest sales per hour in the U.S. market for Q1 and O2.
- Conducted weekly performance reviews and strategy sessions to strengthen sales execution, and promote continuous improvement.
- Organized and executed corporate events ranging from $2,000 to $30,000, exceeding targets, and generating new customer engagement.
- Built and maintained strong partnerships across all 158 accounts within 38 of those, Beauty Bro ranked among the top five brands by monthly volume, exceeding $20k in sales.
- Delivered $1.7M in year-to-date sales, ranking #2 nationally within the U.S market.
Brand Ambassador
YSL/Giorgio Armani
Charlotte, NC
09.2022 - 03.2023
- Aided in coordinating a corporate event, generating $8,000 in sales, surpassing the original goal of $4,500
- Consistently exceeded daily sales goals, achieving 55% sales on prestige beauty
items. - Recognized as a color and skin care expert providing personalized consultations to enhance client satisfaction and loyalty.
- Increased brand sales by 20% through strategic upselling and expert product recommendations.
- Collaborated with third-party vendors to conduct training sessions and promotional events, improving team product knowledge and engagement.
Prestige Beauty Advisor
Ulta Beauty Inc.
Asheville, North Carolina
07.2021 - 08.2022
- Consistently ranked as the #2 sales associate at one of the top-performing cosmetics counters in the region.
- Drove a 43% increase in sales from the first month of employment to the present.
- Reversed a $19,000 counter deficit within 2.5 months, and sustained continuous month-over-month growth.
- Earned recognition as the #1 performer in the district across all Lancome boutiques.
- Achieved $440.023 in net annual sales, exceeding company benchmarks.
- Designed and delivered comprehensive training programs for staff, improving product knowledge, and sales techniques.
- Planned and executed corporate events that brought in between $1,000 and $5,000, attracting new clients, and expanding the customer base.
Education
North Henderson High School
Hendersonville, NC05.2021
Some College (No Degree) - International Business
University of North Carolina At Charlotte
Charlotte, NCSkills
- Customer service oriented
- Developing customer relationships
- Team collaboration
- Strong ability to remain calm and professional under pressure
- Conflict resolution and problem-solving abilities
- Ability to anticipate customer needs and exceed expectations
- Knowledge of regulatory compliance and security procedures
- Safety awareness and emergency preparedness
- Team collaboration in dynamic environments
- Adaptability and resilience under pressure
Accomplishments
- Global Seal of Biliteracy
Languages
- English
- Spanish
Timeline
Senior Universal Banker
First Citizens Bank
12.2025 - Current
Universal Banker
HomeTrust Bank
07.2025 - 12.2025
Retail Development Manager
BeautyBio
04.2023 - 06.2024
Brand Ambassador
YSL/Giorgio Armani
09.2022 - 03.2023
Prestige Beauty Advisor
Ulta Beauty Inc.
07.2021 - 08.2022
North Henderson High School
Some College (No Degree) - International Business
University of North Carolina At Charlotte