Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KARLA LUCIANO

Columbia,US

Summary

An employee who is capable and forward-thinking, and who understands how to set goals that are aligned with the company's visions. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in microsoft office suite.

Overview

3
3
years of professional experience

Work History

Keyholder, Bath & Body Works
10.2020 - 11.2021
  • Provided management with sales feedback in order to address concerns raised in sales reports
  • Customer returns were accepted and processed by me
  • Was in charge of training and mentoring new employees
  • Implemented merchandising and promotional changes throughout the store to increase sales
  • Was in charge of keeping the store clean and orderly
  • Restocked shelves by opening inventory boxes
  • Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store
  • Tracked and prioritized work orders to meet daily production requirements
  • Completed the procedures for opening and closing the store
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
  • Improved customer service by projecting a friendly and knowledgeable attitude
  • Organized warehouse and backroom spaces by loading and unloading merchandise from trucks
  • Provided input, feedback, and coaching to employees who were having problems or conflicts
  • Was in charge of answering questions and resolving issues
  • Taught junior employees how to use proactive strategies to meet operational and sales goals.

Sales Supervisor

Michael Kors Outlet
11.2021 - 03.2022
  • Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand
  • Checked the facilities and equipment on a daily basis
  • Mentored new hires on equipment and Client Capture
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Changed job assignments and schedules to keep up with changing business needs, taking into account processes, employee knowledge, and customer expectations
  • Was in charge of the team and set the overall vision
  • Kept track of employee performance and offered coaching and constructive feedback to help them improve in areas where they needed it
  • Assisted customers by answering questions, responding to inquiries, and handling phone requests in an daily basis
  • Collaborated with the management team to establish proper responsibilities division
  • Kept the production areas clean and well-organized to avoid violations or unnecessary work delays caused by hazards or inefficient layouts
  • Customer complaints were handled, issues were resolved, and policies were adjusted to meet changing needs
  • Instituted team competitions and goals in order to boost productivity and boost employee morale.

Front Desk Patient Representative

The ENT Center
03.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Generated department orders and accompanying documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
  • Interpreted conversations between Doctor's and patients.

Education

High School Diploma -

J. P. McCaskey High School
Lancaster, PA
06.2009

License - Cosmetology

Empire Beauty School
Lancaster, PA
06.2016

Skills

  • Customer needs assessment
  • Safety measures
  • Time management skills
  • Creative problem solving
  • Positive learning process
  • Weekly Payroll
  • Quick learner
  • Met with Leaders one-on-one on weekly basis to discuss selling
  • Obstacles, delivering effective suggestions and reliable sales
  • Techniques for quick resolution
  • Cosmetology - Cosmetology License - 2016
  • Bilingual in Spanish and English
  • Compassionate Care

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Patient Representative

The ENT Center
03.2022 - Current

Sales Supervisor

Michael Kors Outlet
11.2021 - 03.2022

Keyholder, Bath & Body Works
10.2020 - 11.2021

High School Diploma -

J. P. McCaskey High School

License - Cosmetology

Empire Beauty School

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KARLA LUCIANO