Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Madrid

Germantown

Summary

Dynamic manager with a proven track record at Madrid Electric LLC, enhancing team productivity through strategic staff training and performance evaluations. Skilled in operations management and customer service, I successfully implemented marketing strategies that increased foot traffic and improved overall sales, fostering a culture of continuous improvement and collaboration.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Mannager

Madrid Electric Llc
07.2016 - Current
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Enhanced team productivity by streamlining operational processes.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Waitress Supervisor

Ay Jalisco Eestaurant
05.2013 - 08.2015
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Front Desk Receptionist

Weight Loss Clinic
09.2012 - 08.2014
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Assistant Manager

Starbucks
01.2009 - 08.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Electrician - Electriacian

Electrical Liceses
Charlestown, MD
10.2024

Nursing

Montgomery College
Rockville, MD
09.2014

Graduacted -

Watkins Mill High School
Gaithersburg, MD
06.2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Project management
  • Project planning
  • Staff development
  • Performance management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Business administration
  • Performance evaluations
  • Marketing
  • Negotiation
  • Budget control
  • Business development
  • Business planning
  • Financial management
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Clear communication
  • Safety procedures
  • Coaching and mentoring
  • Employee onboarding
  • Work prioritization
  • Inventory management
  • Recruiting and interviewing
  • Partnership development
  • Vendor management
  • Regulatory compliance
  • Competitor research
  • Disciplinary techniques
  • Financial records oversight
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Scheduling and coordinating
  • Good judgment
  • Active listening
  • Interpersonal relations
  • Problem-solving aptitude

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Mannager

Madrid Electric Llc
07.2016 - Current

Waitress Supervisor

Ay Jalisco Eestaurant
05.2013 - 08.2015

Front Desk Receptionist

Weight Loss Clinic
09.2012 - 08.2014

Assistant Manager

Starbucks
01.2009 - 08.2012

Electrician - Electriacian

Electrical Liceses

Nursing

Montgomery College

Graduacted -

Watkins Mill High School

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Karla Madrid