Karla Maldonado
Pennington,NJ
Summary
Dynamic Fintech Operations Analyst with a proven track record at Advent Intermodal Solutions, specializing in data analytics and process improvement. Enhanced operational efficiency, leading to significant cost reductions and improved customer satisfaction. Skilled in financial reporting and team leadership, fostering collaboration across departments to achieve strategic goals.
Overview
11
11
years of professional experience
Work History
Fintech Operations Analyst
Advent Intermodal Solutions
04.2024 - Current
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Collaborated with cross-functional teams to develop and implement efficiency-enhancing strategies.
- Assisted in the development of reports using analytical tools to support decision-making processes.
- Executed routine data audits to ensure accuracy and compliance with internal standards.
- Developed training materials and conducted sessions for new team members on operational procedures.
- Coordinated logistics operations, optimizing workflows to enhance overall service delivery efficiency.
- Supported supervisor and associated team members to maintain system functionality.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Created and managed operational databases to store and track data and maintain accurate information.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
Business Operations Manager
Miranda’s Landscaping
12.2022 - 12.2024
- Streamlined operations by implementing efficient scheduling systems for crew assignments and project timelines.
- Coordinated procurement of landscaping materials, ensuring timely delivery to support project deadlines.
- Developed training materials for new staff, enhancing onboarding processes and improving overall team performance.
- Monitored inventory levels, reducing waste through effective supply chain management practices.
- Fostered communication between teams to ensure alignment on project goals and client expectations.
- Managed client relationships, addressing concerns promptly to enhance satisfaction and service quality.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
- Achieved significant cost savings by renegotiating supplier contracts and optimizing inventory levels.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Accounts Receivable Manager
Clio Snacks
10.2020 - 06.2023
- Oversaw billing processes, ensuring timely invoice generation and accuracy in accounts receivable records.
- Implemented process improvements to enhance cash flow management and reduce outstanding receivables.
- Mentored junior staff, providing training on best practices in account reconciliation and dispute resolution.
- Analyzed accounts receivable aging reports to identify trends and develop strategies for collection efficiency.
- Collaborated with sales and customer service teams to resolve customer inquiries related to invoicing and payment terms.
- Streamlined reporting procedures using ERP systems, enhancing visibility of account statuses for stakeholders.
- Led cross-departmental projects aimed at improving overall financial operations and alignment with business goals.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Implemented new collection strategies that led to the recovery of lost revenue.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Prepared bills receivable, invoices, and bank deposits.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Processed incoming payments in accordance with established financial policies.
- Completed daily process adjustments to maintain accuracy.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Updated aging reports based on daily audits.
Lead Credit Analyst
Johanna Foods
11.2015 - 10.2020
- Analyzed credit applications to assess risk and determine eligibility for financing options.
- Collaborated with cross-functional teams to streamline credit approval workflows and enhance efficiency.
- Conducted regular reviews of credit policies, ensuring compliance with industry regulations and best practices.
- Implemented new reporting tools to enhance data accuracy and reduce processing time for credit assessments.
- Contributed to successful audits by maintaining accurate records and providing timely responses to auditor inquiries regarding credit risk management practices.
- Collaborated with cross-functional teams to optimize the underwriting process, resulting in increased efficiency and reduced turnaround time for loan approvals.
- Collaborated with sales teams to find creative solutions for clients facing financial challenges, maintaining a strong reputation for exceptional customer service.
- Mentored junior analysts in credit analysis techniques, leading to a more skilled and knowledgeable team.
- Performed credit reviews on corporations to assess financial conditions.
Accounting Assistant
Fred Beans Toyota Of Flemington
10.2014 - 01.2016
- Processed accounts payable and receivable transactions with accuracy and efficiency.
- Assisted in preparing monthly financial statements, ensuring compliance with company policies.
- Maintained organized financial records, improving retrieval speed for audits and reviews.
- Executed daily bank reconciliations to enhance cash flow management and reporting accuracy.
- Coordinated with vendors to resolve billing discrepancies, fostering positive business relationships.
- Streamlined invoice processing procedures, reducing turnaround time for payments significantly.
- Trained new team members on accounting software and best practices for financial documentation.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Education
Associate of Science -
Atlantic Cape Community College
Skills
- Financial Reporting & Analysis
- Accounts Receivable & Accounts Payable
- Payroll Administration
- Data Analytics & Process Improvement
- General Ledger Reconciliation
- GAAP Compliance & Internal Controls
- Team Leadership & Training
- Organizational skills
- Multitasking
- Cross-functional teamwork
Languages
Spanish
Native or Bilingual
Timeline
Fintech Operations Analyst
Advent Intermodal Solutions
04.2024 - Current
Business Operations Manager
Miranda’s Landscaping
12.2022 - 12.2024
Accounts Receivable Manager
Clio Snacks
10.2020 - 06.2023
Lead Credit Analyst
Johanna Foods
11.2015 - 10.2020
Accounting Assistant
Fred Beans Toyota Of Flemington
10.2014 - 01.2016
Associate of Science -
Atlantic Cape Community College