Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Marroquin

Yuma,AZ

Summary

Skilled in office administration and customer service, I excelled at Artistic Roofing by enhancing business processes and maintaining high client satisfaction. Demonstrated ability to manage multiple tasks efficiently, focusing on organization and effective communication. Proven track record of quickly adapting to new roles and improving team efficiency by providing comprehensive support. Organized with a positive, upbeat attitude and strong communication skills. I possess a solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.

Overview

2
2
years of professional experience

Work History

Secretary

Artistic Roofing
01.2024 - 06.2024
  • Maintained daily report documents, memos, and invoices.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Customer Service Cashier

McDonald's Restaurant
04.2022 - 06.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to my supervisor.

Education

High School Diploma -

River City High School
Sacramento, CA
06-2024

Skills

  • Customer service
  • Office administration
  • Organization
  • File management
  • Document preparation
  • POS system operation
  • Cash handling
  • Customer complaint resolution
  • Payroll administration
  • Prioritization and time management
  • Fast learner
  • Multitasking and time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Secretary

Artistic Roofing
01.2024 - 06.2024

Customer Service Cashier

McDonald's Restaurant
04.2022 - 06.2023

High School Diploma -

River City High School
Karla Marroquin