Summary
Overview
Work History
Skills
Timeline
Generic

Karla Marroquin

Sherman Oaks,USA

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Uniquely qualified to handle expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

18
18
years of professional experience

Work History

ECE Executive Administrative Assistant

Temple Beth Hillel
01.2017 - Current
  • Support enrollment growth by booking tours for prospective families, identifying future enrollment opportunities, promoting additional childcare services, and contributing to increased overall income.
  • Provide administrative assistance support, including writing and editing emails, drafting memos, and preparing communications on the director’s behalf.
  • Assist in preparing and distributing reports, presentations, and documents for internal and external use.
  • Audit and maintain ECE department reports by identifying and correcting errors and notifying relevant personnel.
  • Maintain confidentiality and discretion with sensitive information.
  • Create and manage accurate, comprehensive filing systems.
  • Assist in developing and implementing strategic plans to enhance operational efficiency.
  • Create tuition plans, manage accounts, and perform accounting duties.
  • Oversee budgeting and expense tracking, ensuring accurate financial reporting.
  • Organize and maintain calendars, including scheduling tours and meetings.
  • Professionally handle phone calls and respond to emails to facilitate communication.
  • Maintain student database and manage enrollment processes.
  • Welcome visitors, identify their purpose, and direct them to the appropriate department.
  • Provide daily support to personnel and congregants.
  • Utilize advanced software for document, report, and presentation preparation.
  • Screen calls and emails to support executive correspondence.

Office Manager

Dance Studio No. 1
07.2007 - 11.2015
  • Served as primary contact for students and staff, efficiently managing a high volume of incoming and outbound calls with courteous, knowledgeable assistance.
  • Performed filing, data management, calendar and schedule drafting, and general office administrative duties in a fast-paced studio environment.
  • Collaborated closely with Studio Director, teachers, and students.
  • Accurately tracked financial data and customer payments; managed enrollment, including reminders, student rosters, and financial records.
  • Scheduled appointments and assisted with student registration and information.
  • Maintained office library, ensured facility cleanliness, and stocked necessary supplies.
  • Supported planning and execution of events such as recitals and competitions.
  • Assisted with marketing and guest production to attract new students.
  • Trained, supervised, and managed administrative staff, including hiring, task delegation, scheduling, and performance reviews.
  • Restored organization to staff, financial, and record functions to improve data processing efficiency.
  • Resolved customer concerns promptly, rebuilding trust and retaining key accounts.
  • Maintained strong relationships with parents and students; managed sales of dance attire and shoes.
  • Oversaw office inventory, including ordering, stocking, and receiving shipments.
  • Diffused employee conflicts and mediated tense situations.
  • Optimized systems for payment collections, accounts payable/receivable, deposits, and recordkeeping.
  • Automated client correspondence, record tracking, and data communications to improve office operations.

Skills

  • Fluent in English and Spanish
  • Proactive and organized
  • Effective verbal and written communication
  • Accurate data and spreadsheet management
  • Customer engagement and service excellence
  • Proficient in task organization
  • Experienced with Google Workspace
  • Financial planning and expense support
  • Expert calendar coordination and document editing
  • Data privacy and systematic file handling
  • Reporting and comprehensive report development

Timeline

ECE Executive Administrative Assistant

Temple Beth Hillel
01.2017 - Current

Office Manager

Dance Studio No. 1
07.2007 - 11.2015

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