Karla Martinez
Orlando,FL
Summary
Driven and bilingual professional with extensive experience in dental and retail settings, notably at Semoran Dental. Excelled in patient scheduling and insurance verification, enhancing billing accuracy and patient satisfaction. Demonstrated exceptional customer service and multitasking capabilities, fostering positive relationships and streamlining office operations for improved efficiency.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Semoran Dental
01.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Open Dental management.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Sales Associate
Target
07.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Victoria's Secret & PINK
08.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Degree - Business Administration
Southern New Hampshire University
Massachusetts05.2025
High School Diploma -
Freedom High School
Orlando, FL05.2021
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Bilingual (Spanish and English)
- Punctual and Reliable
- Payment Processing
- Maintaining cleanliness
- Insurance Verification
- Incoming Call Reception
- Patient Scheduling
- Insurance Billing
- Treatment room setup
- Patient Services
- Records Management
- Office Opening and Closing
- Patient documentation
- Billing Procedures
- Patient Relations
- Administrative Support
- Electronic Dental Record (EDR)
- Dental staff support
- Open Dental program proficiency
- Financial Plan Options
- Issue Resolution
- Electronic Practice Management (EPM)
- Customer Service
- Patient Billing
- Cash Handling
- Organization and Time Management
- Payment Scheduling and Collection
- Insurance Authorizations
- Patient Referral
- Calendar and Appointment Management
- Time Management
- Payment Plan Options
- Medical Charting
- Preparing Treatment Rooms
- Supply Ordering
- Prescription Refills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dental Receptionist
Semoran Dental
01.2024 - Current
Sales Associate
Target
07.2022 - 01.2024
Sales Associate
Victoria's Secret & PINK
08.2021 - 06.2022
Degree - Business Administration
Southern New Hampshire University
High School Diploma -
Freedom High School
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