Karla MArtinez
Chicago,IL
Overview
10
10
years of professional experience
Work History
Sales Professional/Director’s Assistant
Anthony Marano Company
Chicago, IL
02.2022 - Current
- Meet and exceed sales metrics for Gross Profit (GP) by effectively pricing and managing customers accounts .
- Build and maintain strong customer relationships thru proactive communication.
- Track sales data for each customer, identifying opportunities for growth and presenting value added solutions to meet their needs.
- Collaborate with internal departments to ensure customer orders are completed with the highest quality and on time.
- Prioritize tasks and manage multiple deadlines to ensure customers needs are met efficiently.
- Monitor potential sales opportunities and keep team updated.
- Oversee office of 3, including managing schedules and ensuring smooth daily activities.
- Manage Director's calendar by scheduling meeting's.
Account Coordinator/Office Manager
Anthony Marano Company
Chicago, IL
01.2022 - 02.2023
- Managed key accounts by reviewing weekly pricing and weekly orders.
- Communicated directly with customers regarding forecasted changes to regular orders, ensuring transparency and minimizing disruptions.
- Coordinated with team to review and update monthly pricing to maintain competitive prices for customers.
- Collaborated with procurement and operations team to forecast and secure new business, driving company growth.
- Oversaw Research & Development (R&D) projects, ensuring that all departments met deadlines and aligned on project goals.
- Managed office for a team of 3, ensuring daily work flow and coordinated work schedule.
- Trained new employees on procedures, ensuring consistency and effectiveness across the team.
- Implemented new office procedures to streamline and improve overall efficiency.
Order Coordinator
Anthony Marano Company
Chicago, IL
05.2021 - 12.2021
- Monitored and managed incoming emails, ensuring that customers orders were processed promptly and efficiently.
- Accurately entered customer orders into the system, ensuring precision and timeliness in order fulfillment.
- Provided exceptional customer service by answering phone calls, addressing questions, and resolving issues professionally.
- Communicated directly with production and sales teams to ensure smooth coordination. Of incoming orders and timely deliveries.
- Issued credits for missing or damaged items, maintaining transparency and trust in customer relationships.
Office Manager
Premium Auto Care
Chicago, IL
04.2015 - 05.2021
- Managed the garage schedule to ensure timely and efficient vehicle service, keeping mechanics aligned with deadlines and avoiding delays.
- Scheduled appointments and optimized service work flow, improving overall efficiency and customer satisfaction.
- Ordered auto parts at competitive prices, ensuring cost-effectiveness without compromising quality, and effectively managed inventory.
- Communicate service status with customers, providing timely updates and addressing inquires to build strong customer relationships.
- Priced services accurately and competitively, contributing to revenue growth and maintaining customer satisfaction.
- Processed weekly invoices for purchased car parts and supplies, ensuring timely payments.
- Man aged utility bills and operational expenses, ensuring all payments were made on time.
Education
High School Diploma -
John F. Kennedy High School
Chicago, IL06-2011
Skills
Detail-oriented and result-driven professional with strong ability to meet deadlines, execute multiple tasks and communicate effectively with both teams and customers Known for a 'get-the-job-done' attitude I thrive in problem-solving to achieve goals
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Professional/Director’s Assistant
Anthony Marano Company
02.2022 - Current
Account Coordinator/Office Manager
Anthony Marano Company
01.2022 - 02.2023
Order Coordinator
Anthony Marano Company
05.2021 - 12.2021
Office Manager
Premium Auto Care
04.2015 - 05.2021
High School Diploma -
John F. Kennedy High School
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