Karla Martinez

• Provided comprehensive clinical and administrative support in adult and pediatric ENT as well as adult primary care settings
• Prepared pediatric and adult patients for examinations by obtaining vital signs, height/weight, medical history, and chief complaints
• Assisted ENT providers with examinations and minor procedures, including ear cleanings, nasal and throat exams, and hearing-related visits
• Performed phlebotomy, EKGs, immunizations, and therapeutic injections per provider orders and protocols
• Supported pediatric patients using age-appropriate communication techniques to reduce anxiety and improve cooperation
• Delivered patient and caregiver education regarding medications, treatment plans, and follow-up care
• Documented clinical findings, procedures, and education accurately in EPIC EHR
• Maintained exam rooms, ensured proper instrument cleaning, and followed infection control and PPE standards

Front Desk / Administrative Duties:

• Managed patient check-in and check-out, ensuring accurate demographic and insurance verification for over 40 patients' daily
• Scheduled appointments, referrals, and follow-up visits for ENT and primary care services
• Coordinated referrals, authorizations, and diagnostic testing
• Answered high-volume phone calls and addressed patient and family inquiries professionally
• Collected co-payments and ensured HIPAA-compliant handling of patient information
• Served as a liaison between providers, nursing staff, and families to ensure efficient clinic flow
• Utilized bilingual communication (English/Spanish) to support diverse patient populations
• Assisted healthcare providers with patient examinations and treatments, ensuring a smooth workflow in clinical settings.
• Managed patient scheduling and coordinated follow-up appointments to enhance patient care continuity.

• Obtained vital signs, performed EKGs, assisted with blood draws, managed referrals, and supported efficient patient flow in a high-volume outpatient clinic.
• Assisted in patient intake, ensuring accurate collection of medical histories and vital signs.
• Administered medications and vaccinations per physician orders, maintaining compliance with safety protocols.

• Delivered direct patient care across ICU, CCU, PACU, Dialysis, Psychiatric, and Rehabilitation units.
• Assisted with ADLs, mobility, intake/output monitoring, and patient safety while collaborating with RNs and interdisciplinary teams.
• Monitored vital signs, documenting changes to ensure timely medical interventions.
• Assisted in maintaining a clean and safe environment, adhering to infection control protocols.
• Trained new staff on best practices for patient care and operational procedures.

• Supported patients during dialysis treatments, monitored patient responses, performed blood draws, maintained infection-control standards, and provided education and emotional support.
• Assisted in dialysis procedures, ensuring patient comfort and adherence to safety protocols.
• Maintained cleanliness and organization of treatment areas, adhering to infection control standards.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.