Karla Martinez
El Paso,TX
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
10
10
years of professional experience
Work History
School Monitor
IDEA Public Schools
El Paso, TX
08.2025 - Current
- Supervised student behavior during transitions and activities to maintain a safe environment.
- Collaborated with teachers and staff to enforce school policies and procedures effectively.
- Assisted in developing and implementing strategies for conflict resolution among students.
Caregiver
Outreach Health Services
El Paso, TX
03.2023 - 05.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
Sales Associate
MEDIA EXCHANGE
El Paso
02.2018 - 06.2022
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
CSR - Customer Service Representative
G.C Services
El Paso
09.2016 - 09.2017
- Handled customer inquiries and complaints in a timely manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
Education
Certificate - Phlebotomy
San Jancito Adult Learning Center
El Paso, TX05-2024
High School Diploma -
Andress High School
El Paso, TX06-2013
Skills
- Customer Service
- Positive and professional
- Telephone management
- Patience and empathy
Languages
Spanish
Professional Working
Timeline
School Monitor
IDEA Public Schools
08.2025 - Current
Caregiver
Outreach Health Services
03.2023 - 05.2024
Sales Associate
MEDIA EXCHANGE
02.2018 - 06.2022
CSR - Customer Service Representative
G.C Services
09.2016 - 09.2017
High School Diploma -
Andress High School
Certificate - Phlebotomy
San Jancito Adult Learning Center