Karla Martinez Chavez
Clinton,NC
Summary
Driven professional with a track record of enhancing customer satisfaction at Command Robbinsville through expert problem-solving and complaint resolution. Excelled in information security and customer relations, significantly improving service standards. Known for innovative solutions and critical thinking, adept at leveraging technology to exceed expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Command Robbinsville
10.2021 - 08.2024
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
Problem Solver
Bh Photography
08.2019 - 09.2021
- Defined problem to identify, prioritize and select alternatives.
- Leveraged technology to troubleshoot and track issues efficiently.
- Reduced drama and conflict of divisive behaviors to reach productive solutions.
- Employed excellent discovery skills to match customer needs with solutions.
- Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
- Relished innovation to push team for innovative solutions to get best result.
Education
Associates In Applied Science - Accounting
Sampson Community College
Clinton, NC07.2019
Associate In Applied Science - Business Administration
Sampson Community College
Clinton, NC07.2019
Skills
- Information Security
- Data Entry
- Account updating
- Complaint resolution
- Paperwork Processing
- Scheduling
- Customer Service
- Coordination
- Customer Relations
- Computer Proficiency
- Microsoft Outlook
- Customer RMA management
- Spreadsheets
- Problem-solving abilities
- Critical Thinking
- Account Management
- Microsoft Excel
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Command Robbinsville
10.2021 - 08.2024
Problem Solver
Bh Photography
08.2019 - 09.2021
Associates In Applied Science - Accounting
Sampson Community College
Associate In Applied Science - Business Administration
Sampson Community College
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