Karla Martinez Duenas
Fort Worth,TX
Summary
Well-qualified Escrow Assistant proficient in gathering, reviewing and organizing materials in support of the escrow process. Detail-oriented and methodical with excellent multitasking and problem-solving abilities. Offering 10 years of related experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Escrow Assistant
DHI Title
03.2019 - Current
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
Receptionist Manager
DHI Title
04.2016 - 03.2019
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
Return Processing Associate
Texas Instruments
01.2014 - 10.2015
- Improved return processing efficiency by implementing streamlined organizational systems and protocols.
- Enhanced customer satisfaction through timely and accurate processing of returns, exchanges, and refunds.
- Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
- Tracked inventory adjustments resulting from returns and reported data to management for informed decision-making purposes.
- Exercised strong attention to detail when evaluating returned merchandise for signs of wear or damage per company standards.
- Assisted in training new employees on return processing procedures, contributing to improved team productivity levels.
Family Nanny
The Exner Family
01.2011 - 03.2013
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
Occasional Babysitter
Care.com Inc
04.2008 - 01.2011
- Enhanced children''s learning experiences by incorporating educational games and activities into daily routines.
- Improved communication skills with parents by providing regular updates on their child''s well-being and progress.
- Developed individual care plans tailored to each child''s unique needs, fostering personal growth and development.
- Implemented age-appropriate discipline strategies to guide positive behavior in a consistent manner.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided first aid treatment when necessary, prioritizing the safety and health of children at all times.
Education
Associate of Arts - Social Work
Tarrant County College District
Fort Worth, TXBachelor of Arts - Human Resources Development
Texas Wesleyan University
Fort Worth, TXHigh School Diploma -
Richard Milburn Academy
Fort Worth, TX06.2008
Skills
- File Management
- Title Procedures
- Document Analysis
- Deadline Oriented
- Financial Acumen
- Title Insurance Understanding
- Client Relationship Building
- Attention to Detail
- Schedule Coordination
- System Updating
- Scheduling
- Multi-Line Telephone Systems
- Verbal and Written Communication
Accomplishments
Employee of the year award for superior customer service 2015, 2018,2021
Certification
200hr Yoga Instructor Certification
Notary Public Tarrant County
CPR Certified
Affiliations
- Fitness/ Nutrition
- Volunteering
- Social Services
Languages
Spanish
Native or Bilingual
Software
Microsoft Outlook, Excel, Word, Oracle, Avaya Phone System,
References
References available upon request.
Timeline
Escrow Assistant
DHI Title
03.2019 - Current
Receptionist Manager
DHI Title
04.2016 - 03.2019
Return Processing Associate
Texas Instruments
01.2014 - 10.2015
Family Nanny
The Exner Family
01.2011 - 03.2013
Occasional Babysitter
Care.com Inc
04.2008 - 01.2011
Associate of Arts - Social Work
Tarrant County College District
Bachelor of Arts - Human Resources Development
Texas Wesleyan University
High School Diploma -
Richard Milburn Academy
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